Case Study

Back

Hotel Nikko Saigon

Providing better experience for guest with the installation of Plasmacluster air purifier in room accommodation

PDF:4.2MB
Industry

Hotel

Purpose of Implementation

Improved service, Enhanced comfort, Improved image

Implemented product

Implemented in September 2019.
The air purifiers were installed in Nikko Club Deluxe room category and above.

Plasmacluster Air Purifier

FP-J40E-W x 120 units

Customer
Fei Yueh Joint Stock Company – Hotel Nikko Saigon

Established in 2008, Hotel Nikko Saigon is a 5 star luxury hotel with 334 rooms, suites and apartments in a high rise 23-story building. The hotel's spacious accommodation offers ultimate comfort for business and leisure travelers.

This is what we realized.
Challenges before implementation

The safety and well-being of our guests and employees is always our primary concern. We want to increase the trust of our customers and protect their well-being during their stay.

  • We provide our customers with a more comfortable and healthy environment.
  • We were able to improve customer satisfaction by installing an air purifier in guest rooms.
  • Installing an air purifier is a good promotional tool to encourage customers to stay in higher category rooms.
Background of Implementation
We were looking for a solution to improve customer satisfaction.

Located in the center of Ho Chi Minh City, the hotel provide excellent services and facilities and are constantly looking for ways to improve its customers' comfort, which leads to high customer satisfaction. While air pollution is becoming more serious in Vietnam, we wanted to make sure that our guests have the best stay at our hotel.

Reasons for Selection

We have long relationship with Sharp since the hotel opening.

Sharp TV has been installed in the majority of the guest room. Because it is a Japanese brand hotel, it is very reasonable to select products from Japanese companies.

Effect after implementation
Besides contributing to customer satisfaction, installing an air purifier is also a good promotional tool to encourage customers to stay in higher category rooms.

Hotel Nikko Saigon has 7 room accommodation categories which are Deluxe, Deluxe Premium, Nikko Club Deluxe, Nikko Club Deluxe Premium, Nikko Club Junior Suite, Nikko Club Executive Suite and Nikko Club Royal Suite. We encouraging guests to stay in the higher room category has become much easier than before.

Future prospects
More focus on hygiene and safety as it will be an important criterion in choosing a hotel in the future.

Hotel industry is facing new challenges to operate under Covid-19 infection period. Further focus on hygiene and safety will be needed at hotels, since these will be very important criteria for choosing a hotel in the days to come. We will consider installing air purifiers in the standard rooms as well as public areas, since we believe that in the future, it will become a new standard for 5-star hotels.

Issued August 2020

Brand