SHARP

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GENERAL PROBLEMS

Have functions been disabled by the administrator?
Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.

CHECK LIST

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I CAN'T USE A PARTICULAR FUNCTION OR PERIPHERAL DEVICE

I DON'T KNOW HOW TO CHECK THE TOTAL NUMBER OF PAGES USED

THE OPERATION PANEL CANNOT BE USED

THE MOTION SENSOR DOES NOT RESPOND CORRECTLY ( BP-70C31 / BP-70C36 / BP-70C45/ BP-70C55 / BP-70C65)

PRINTING IS NOT POSSIBLE OR STOPS DURING A JOB

I DON'T KNOW HOW TO PROHIBIT COLOR PRINTING

THE ORIGINAL SIZE IS NOT AUTOMATICALLY SELECTED OR THE WRONG SIZE IS SELECTED

THE DISPLAYED BYPASS TRAY PAPER SIZE IS NOT CORRECT

THE ORIGINAL MISFEEDS (AUTOMATIC DOCUMENT FEEDER)

MULTIPLE ORIGINALS ARE FED AT THE SAME TIME AND CANNOT BE LOADED CORRECTLY (AUTOMATIC DOCUMENT FEEDER)

THE EJECTED ORIGNALS ARE NOT ALIGNED NEATLY (AUTOMATIC DOCUMENT FEEDER)

THE PAPER MISFEEDS

PAPER DOES NOT FEED FROM THE PAPER TRAY

I DON'T KNOW HOW TO CHANGE THE PAPER SIZE

THE OUTPUT IS NOTICEABLY CURLED AND UNEVEN

THE IMAGE IS SKEWED ON THE PAPER

LINES APPEAR IN THE IMAGE

SMUDGES APPEAR ON PRINTED OUTPUT

WHEN PRINTING ON THICK PAPER, THE PRINT RESULT IS DIRTY FROM THE 2ND PAGE ON

I DON'T KNOW HOW TO CHANGE THE OUTPUT TRAY

PART OF THE IMAGE IS CUT OFF

PRINTING TAKES PLACE ON THE WRONG SIDE OF THE PAPER

A COVER OR INSERT IS NOT PRINTED ON THE SPECIFIED PAPER

THE CONNECTED USB DEVICE CANNOT BE USED

THE FINISHER/SADDLE FINISHER DOES NOT OPERATE

STAPLING DOES NOT TAKE PLACE (INCLUDING SADDLE STITCH)

PUNCHING DOES NOT TAKE PLACE

THE STAPLING POSITION OR PUNCH POSITION IS NOT CORRECT

FOLDING DOES NOT TAKE PLACE

THE FOLD POSITION IS NOT CORRECT

PREVIEW IMAGES OR THUMBNAIL IMAGES DO NOT APPEAR

THE TOUCH PANEL DISPLAY IS DIFFICULT TO VIEW

YOU WERE LOGGED OUT WITHOUT LOGGING OUT YOURSELF

I DON'T KNOW WHERE THE IP ADDRESS SETTING IS

I DON'T KNOW HOW TO CHANGE THE BACKGROUND COLOR OF THE HOME SCREEN

I DON'T KNOW HOW TO ADD A SHORTCUT TO OR DELETE A SHORTCUT FROM THE HOME SCREEN

I DON'T KNOW HOW TO RESTORE THE LARGE TEXT SETTING TO ITS ORGINAL STATE

I DON'T KNOW HOW TO ADJUST THE TIME THE MACHINE ENTERS ENERGY SAVE MODE

I FORGOT THE ADMINISTRATOR PASSWORD

I DON'T KNOW WHOM TO CONTACT FOR MAINTENANCE AND SERVICE

I CAN'T USE A PARTICULAR FUNCTION OR PERIPHERAL DEVICE

Check Solution

Have functions been disabled by the administrator?

Check with your administrator. Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings.

I DON'T KNOW HOW TO CHECK THE TOTAL NUMBER OF PAGES USED

Check Solution

Hold down the [Home Screen] key.

When you hold down the [Home Screen] key, a message showing the total page usage and toner level will appear.

You can check in the status of setting mode.

[Total Count] appears in the [Status] of setting mode. You can check the total pages used from this item.

THE OPERATION PANEL CANNOT BE USED

Check Solution

Is the main power indicator lit?

If the main power indicator is not lit up, turn the machine's power on. Make sure that the power plug is firmly inserted in the power outlet, switch the main power switch to the " " position.

Did you just power on the machine?

After the [Power] button is turned on, the machine requires some time to complete warmup operation. During warmup operation, functions can be selected, but a job cannot be run.

Is the main power indicator blinking?

Auto Power Shut-Off mode has activated. To return the machine to normal operation, press the [Power] button. For more information, see ECO.

Is a cover open or a device separated from the machine?

Read the message and take appropriate actions. A warning message will appear when a cover is open or a device is separated from the machine.

Did login fail three times in a row?

After operation unlocks, log in using the correct user information. When [A Warning when Login Fails] is enabled in the setting mode and login fails 3 times in a row, a warning will be displayed and user authentication operation will lock for 5 minutes. (If you do not know your user information, contact your administrator.)
"Settings (administrator)" → [System Settings] → [Authentication Settings] → [Default Settings] → [A Warning when Login Fails]

Does a message appear indicating that Auto Login failed?

Check with your administrator. Auto Login failed due to network or other problems. If you are the administrator, tap the [Administrator Password] key, log in as an administrator, and temporarily change the auto login settings in the setting mode. (Restore the changed settings to their original state after the problems have been solved.)

Does the message "Call for service. Code:xx-xx*." appear in the touch panel? *Letters and numbers appear in xx-xx.

Turn on the machine power again.
Make sure that the background color of the job status display at the upper right corner of the touch panel is gray, and press the [Power] button and then turn the main power switch to the " " position. Waiting at least 10 seconds and then turn the main power switch to the " " position.
If the message still appears after switching the [Power] button and the main power switch off and on several times, it is likely that a failure has occurred that requires service. In this event, stop using the machine, unplug the power plug, and contact your dealer or nearest SHARP Service Department. (When contacting your dealer or nearest SHARP Service Department, inform them of the displayed error code.)

THE MOTION SENSOR DOES NOT RESPOND CORRECTLY ( BP-70C31 / BP-70C36 / BP-70C45/ BP-70C55 / BP-70C65)

Check Solution

Is the motion sensor disabled?

Select [Motion Sensor Mode] in "Settings (administrator)" - [System Settings]→[Energy Save]→[Eco Setting]→[Sleep Mode Power Level] or "Settings (administrator)" - [Initial Installation Settings]→[Sleep Mode Power Level].

Is there are problem in the installation location or installation environment?

Check the installation location and installation environment. The motion sensor may not operate correctly in the conditions below.
  • An object is in front of the motion sensor
  • There are scratches or dirt on the motion sensor cover
  • The motion sensor is directly exposed to sunlight or air flow
  • The motion sensor is damaged
  • There is a source of heat such as a heater nearby
  • An object is moving in the detection range

Is the detection range set correctly?

Adjust the detection range.

PRINTING IS NOT POSSIBLE OR STOPS DURING A JOB

Check Solution

Is a tray out of paper?

Add paper as instructed by the message in the touch panel.

Is the machine out of toner?

Replace the toner cartridge. REPLACEMENT OF TONER CARTRIDGE

Has a paper misfeed occurred?

Remove the misfeed as instructed by the message in the touch panel.

Is the output tray full?

Remove the output from the tray and resume printing. When the output tray becomes full, a detector activates and stops printing.

Is the toner collection container full?

Replace the toner collection container as instructed by the message in the touch panel.

Are restrictions placed on the trays that can be used in each mode (copy, print, image send, and document filing)?

Check the settings in [Paper Tray Settings] and see if checkmarks appear in the checkboxes of each mode ([Feeding Approved Job]). Functions without a checkmark cannot be used for printing using that tray.
"Settings" → [System Settings] → [Common Settings] → [Paper Settings] → [Paper Tray Settings] → [Tray Registration] → [Feeding Approved Job]

I DON'T KNOW HOW TO PROHIBIT COLOR PRINTING

Check Solution

You can prohibit color printing in User Control.

When user authentication is enabled, you can prohibit color printing for specific users.
"Settings (administrator)" → [User Control] → [User Settings] → [User List].
"Settings (administrator)" → [User Control] → [Access Control Settings] → [Machine Page Limit Setting].

For copy mode, you can set copying to black & white priority. For printing mode, you can set printing to black & white priority in the printer driver settings.

Although this does not prohibit color copies, you can set the color mode to black & white priority as a means of reducing the number of color pages printed. Copying
Set "Settings(administrator)" → [System Settings] → [Copy Settings] → [Initial Status Settings] → [Color Mode] to [B/W]
Printing
Select [Grayscale] on the [Main] tab of the printer driver.

THE ORIGINAL SIZE IS NOT AUTOMATICALLY SELECTED OR THE WRONG SIZE IS SELECTED

Check Solution

Is the original curled or folded?

Straighten the original. The correct original size cannot be detected if the original is curled or folded.

Did you place an original smaller than 5-1/2" x 8-1/2" (A5 for AB settings) size on the document glass?

Select the original size manually. Original sizes smaller than 5-1/2" x 8-1/2" (A5) cannot be detected automatically. When scanning a small original on the document glass, it is convenient to place a blank sheet of paper on top of the original which is the same size (such as 8-1/2" x 11" and 5-1/2" x 8-1/2" (A4 and B5)) as the paper at you wish to use for printing.

Did you place an original smaller than 5-1/2" x 8-1/2" (A6R for AB setting (or A5 for BP-50C26 / BP-50C31 / BP-50C36 / BP-50C45 / BP-50C55 / BP-50C65)) size in the document feeder?

Select the original size manually. Original sizes smaller than 5-1/2" x 8-1/2" (A6R for AB setting (or A5 for BP-50C26 / BP-50C31 / BP-50C36 / BP-50C45 / BP-50C55 / BP-50C65)) cannot be detected automatically.

Is an original of the 5-1/2" x 8-1/2" (A5 for AB setting) size set to landscape (5-1/2" x 8-1/2"R (A5R)) on the document glass?

If an original of the 5-1/2" x 8-1/2" (A5) size is set to landscape (5-1/2" x 8-1/2"R (A5R)) size, it is not detected automatically. Set the 5-1/2" x 8-1/2" (A5) size document in portrait orientation (5-1/2" x 8-1/2" (A5)).

Is an original of the A6 size set to portrait (A6 size) in the document feeder? (When using the BP-70C31/BP-70C36/ BP-70C45/BP-70C55/BP-70C65)

If an original of the A6 size is set to portrait (A6 size), it is not detected automatically. Set the A6 size document in landscape orientation (A6R).

Is the document feeder sensor dirty? (BP-70C31 / BP-70C36 / BP-70C45 / BP-70C55 / BP-70C65)

Wipe the sensor clean using a damp cloth or a wet tissue.

THE DISPLAYED BYPASS TRAY PAPER SIZE IS NOT CORRECT

Check Solution

Do the bypass tray guides match the width of the loaded paper?

Set the bypass tray guides to the width of the paper. When loading paper in the bypass tray, be sure to pull out the extension guide to enable the paper size to be detected correctly.

THE ORIGINAL MISFEEDS (AUTOMATIC DOCUMENT FEEDER)

Check Solution

Is too much paper loaded into the document feeder tray?

Make sure that the stack of paper in the tray is not higher than the indicator line. AUTOMATIC DOCUMENT FEEDER

Is the original a long original?

When using the automatic document feeder to scan a long original, set the scan size to [Long Size]. (Note that long originals cannot be copied using the copy function.)

Is the original on thin paper?

Use the document glass to scan the original. If you need to use the automatic document feeder, use [Slow Scan Mode] in [Others] to scan the original.

Is the original on heavy paper? (BP-70C31/BP-70C36/BP-70C45/BP-70C55/BP-70C65)

Use the document glass to scan the original. If you need to use the automatic document feeder, use [Heavy Paper Scan] in [Others] to scan the original.

Is the feed roller dirty?

Clean the surface of the paper feed roller. CLEANING THE PAPER FEED ROLLER

MULTIPLE ORIGINALS ARE FED AT THE SAME TIME AND CANNOT BE LOADED CORRECTLY (AUTOMATIC DOCUMENT FEEDER)

Check Solution

Are your originals warped or folded? Are you using a pasted originals?

Fix any warps or folds in the originals. Fan the originals well and load them in automatic document feeder. Align the edges of the original and set the original size. Depending on the condition of the original, the type of paper, and the temperature and humidity of the environment in which the machine is used, multiple sheets of paper may be fed at the same time and may not be loaded correctly, or the ejected originals may not be neatly aligned. It may be improved by the following settings.
  • For copying: Set the resolution to 600x600dpi
  • For scan transmission: use "Preview"

AUTOMATIC DOCUMENT FEEDER

THE EJECTED ORIGNALS ARE NOT ALIGNED NEATLY (AUTOMATIC DOCUMENT FEEDER)

Check Solution

Is the original set correctly? Depending on the condition of the original, the type of paper, the temperature at the time of use, and the humidity environment, the ejected originals may not be aligned neatly.

Depending on the condition of the original, the type of paper, the temperature at the time of use, and the humidity environment, the ejected originals may not be aligned neatly. It may be improved by the following settings.
  • For copying: Set the resolution to 600x600dpi
  • For scan transmission: use "Preview"

AUTOMATIC DOCUMENT FEEDER


THE PAPER MISFEEDS

Check Solution

Is a torn piece of paper remaining in the machine?

Follow the instructions in the touch panel to remove all paper.

Is too much paper loaded in the tray?

Reload the paper. Load no more than the maximum number of sheets and do not exceed the indicator line. LOADING PAPER

Are multiple sheets feeding at once?

Fan the paper well before loading it.

Are you using paper that is not within the specifications?

Use SHARP-recommended paper. Using paper that is for other models or special paper that is not supported may result in misfeeds, creases, or smudges.
- "SUPPLIES" in Start Guide For paper that is prohibited or not recommended, see IMPORTANT POINTS ABOUT PAPER.

Are the bypass tray guides adjusted to the width of the paper?

Adjust the bypass tray guides to the width of the paper so that they slightly contact the sides of the paper. LOADING PAPER INTO THE BYPASS TRAY

Is the bypass tray extension guide pulled out?

When loading large-size paper, pull out the extension guide. LOADING PAPER INTO THE BYPASS TRAY

Is the bypass feed roller dirty?

Clean the surface of the bypass feed roller. CLEANING THE BYPASS FEED ROLLER

Is A5/A6 (5-1/2" x 8-1/2") size paper loaded?

When loading A5/A6 (5-1/2" x 8-1/2") size paper, place the paper in the horizontal (A5R/A6R (5-1/2" x 8-1/2"R)) orientation. (For A5, Tray 1 or the bypass tray can be set in portrait orientation (A5).)

Is the paper size specified?

If you are using a non-standard size, be sure to specify the paper size. If the size of paper loaded into a tray was changed, be sure to check the paper size setting.
"Settings" → [System Settings] → [Common Settings] → [Paper Settings] → [Paper Tray Settings] → [Tray Registration]

Did you add paper to the tray?

When adding paper, remove any paper remaining in the bypass tray, combine it with the paper to be added, and reload as a single stack. If paper is added without removing the remaining paper, a misfeed may occur. Do not add paper other than the bypass tray.

Are you using punched paper?

When using punched paper, set the paper type to punched.
"Settings" → [System Settings] → [Common Settings] → [Paper Settings] → [Paper Tray Settings] → [Tray Registration]

Are you using label sheets that cannot be used?

Labels without a carrier sheet may stick to the transfer surface and cause a misfeed.

Remove the paper, turn it over, and reload it. Using a different paper type may solve the problem.

This may improve some states of paper curling. LOADING PAPER

Did you load an envelope?

Do not load envelopes except tray1 and the bypass tray.
When loading envelopes in tray 1, do not exceed the indicator line.
Set the paper type to "Envelope", and for the paper size, specify the paper size you set.

PAPER DOES NOT FEED FROM THE PAPER TRAY

Check Solution

Is the paper loaded correctly into the paper tray?

Set the guides to the size of the paper. Reload the paper. Load no more than the maximum number of sheets and do not exceed the indicator line. LOADING PAPER

Has the tray been prohibited in some modes (copy, print, fax, image send, document filing)?

Check the settings in [Paper Tray Settings] and see if checkmarks appear in the checkboxes of each mode ([Feeding Approved Job]). Functions without a checkmark cannot be used for printing using that tray.
"Settings" → [System Settings] → [Common Settings] → [Paper Settings] → [Paper Tray Settings] → [Tray Registration] → [Feeding Approved Job]

I DON'T KNOW HOW TO CHANGE THE PAPER SIZE

Check Solution

Set the paper size used in each tray in the tray settings.

The "Tray Settings" key can be found in the home screen. Tap this key to display the tray settings screen. Tap the tray whose paper size you want to change, select the paper type, and then tap the [Size] tab. Select the paper size and tap the [OK] key. If you loaded a special size of paper in the bypass tray, tap the [Direct Entry] key after tapping the [Size] tab, enter the paper size manually, and tap the [Execute] key.

THE OUTPUT IS NOTICEABLY CURLED AND UNEVEN

Check Solution

Remove the paper, turn it over, and reload it. Using a different paper type may solve the problem.

This may improve some states of paper curling.
LOADING PAPER

THE IMAGE IS SKEWED ON THE PAPER

Check Solution

Is too much paper loaded into the bypass tray?

Reload the paper. Load no more than the maximum number of sheets and do not exceed the indicator line. The maximum number of sheets varies depending on the paper type setting.

Are the bypass tray guides adjusted to the width of the paper?

Adjust the bypass tray guides to the width of the paper so that they slightly contact the sides of the paper.

Are the original guides adjusted to the width of the paper?

Adjust the original guides to the width of the paper.

Is the control plate auxiliary block attached to the tray? (When using SRA3)

Attach the control plate auxiliary block.

Are you scanning originals of mixed width? (BP-50C26/BP-50C31/BP-50C36/ BP-50C45/BP-50C55/BP-50C65)

If the printed image is skewed when you have scanned originals of mixed width, open the document feeder cover, change the switch position, and place the originals. The A position of the switch is for normal scanning. The B position is for scanning of mixed originals. Be sure to set the switch back to the A position after the mixed original job is finished.

The original is scanned skewed.

Setting up a Easy Scan with automatic settings may solve the problem.

LINES APPEAR IN THE IMAGE

Check Solution

Are the scanning areas of the document glass or automatic document feeder dirty?

Clean the scanning areas of the document glass or automatic document feeder. CLEANING THE DOCUMENT GLASS AND AUTOMATIC DOCUMENT FEEDER

Is the bypass feed roller dirty?

Clean the surface of the bypass feed roller. CLEANING THE BYPASS FEED ROLLER

Did you clean the laser unit?

Clean the laser unit. For details on cleaning, refer to the CLEANING THE LASER UNIT.

Did you execute Dark Streak Reduction of system setting?

Execute in "Settings (administrator)" → [System Settings] → [Image Quality Adjustment] → [Collective Adjustment] → [Dark Streak Reduction]. To detect dark streaks, enable [Display Warning When Streak is Detected]. For more information on the setting, refer to the User's Manual. Dark Streak Reduction

SMUDGES APPEAR ON PRINTED OUTPUT

Check Solution

Are you using paper that is not within the specifications?

Use SHARP-recommended paper. Using paper that is for other models or special paper that is not supported may result in misfeeds, creases, or smudges.
- "SUPPLIES" in Start Guide
Try setting the paper type to a type that is slightly heavier or slightly lighter than normal. (For plain paper, switch plain paper 1 to plain paper 2 or plain paper 2 to plain paper 1.) Depending on the paper type, print quality may be improved. For details, contact your dealer or nearest SHARP Service Department.

Are you printing on pre-punched paper?

Take care that the image does not overlap the punch holes. If the printed image overlaps the punch holes, smudges may appear on the reverse side of the paper following 1-sided printing, or on both sides following 2-sided printing.

Does a message appear indicating the need for maintenance?

Contact your dealer or nearest authorised service representative as soon as possible.

Remove the paper, turn it over, and reload it. Using a different paper type may solve the problem.

This may improve some states of paper curling. LOADING PAPER, HOW TO PLACE THE ORIGINAL

WHEN PRINTING ON THICK PAPER, THE PRINT RESULT IS DIRTY FROM THE 2ND PAGE ON

Check Solution

Has the paper type been set correctly?

Set the correct paper type in the tray settings. Make sure that the following did not occur:
  • When using heavy paper, change the paper type in the tray settings to Heavy. (The image may disappear if rubbed.)
  • Paper other than heavy paper is being used, but heavy paper is selected in the tray settings. (This may cause creases and misfeeds.)
"Settings" → [System Settings] → [Common Settings] → [Paper Settings] → [Paper Tray Settings] → [Tray Registration]

I DON'T KNOW HOW TO CHANGE THE OUTPUT TRAY

Check Solution

Did you change the output tray?

When copying, you can select the output tray in normal mode. Tap [Output] in the base screen of normal mode. You can set the output tray in the screens. When printing, you can select the output tray in the printer driver. Click the [Finishing] tab in the printer driver, and select the output tray in [Output Tray]. The output tray is fixed and cannot be changed when some copy or print settings are selected. Some copy or print settings may be canceled when you change the output tray.

PART OF THE IMAGE IS CUT OFF

Check Solution

Has the correct paper size been set?

If you are using a non-standard size, be sure to specify the paper size. If the size of paper loaded into a tray was changed, be sure to check the paper size setting.
"Settings" → [System Settings] → [Common Settings] → [Paper Settings] → [Paper Tray Settings] → [Tray Registration]

Was the original placed in the correct position?

If you are using the document glass, be sure to place the original in the far left corner of the document glass. LOADING PAPER, HOW TO PLACE THE ORIGINAL

PRINTING TAKES PLACE ON THE WRONG SIDE OF THE PAPER

Check Solution

Is the paper loaded with the print side facing in the correct direction?

Make sure that the print side of paper is facing in the correct direction.
  • Trays 1 to 4: Place the paper with the print side face up.*
  • Bypass Tray, Tray 5: Place the paper with the print side face down.* * When the paper type is "Pre-Printed" or "Letter Head", load the paper in the opposite way. (Except when [Disabling of Duplex] is enabled in the setting mode (administrator). For information about the setting mode, consult your administrator.)

A COVER OR INSERT IS NOT PRINTED ON THE SPECIFIED PAPER

Check Solution

Has the paper type been set correctly?

Set the correct paper type for the tray that contains the paper specified for the cover or insert. If the paper type set for the cover or insert is not the same as the paper type set for the tray, paper will be fed from a different tray.
"Settings" → [System Settings] → [Common Settings] → [Paper Settings] → [Paper Tray Settings] → [Tray Registration]

THE CONNECTED USB DEVICE CANNOT BE USED

Check Solution

Is the USB device compatible with the machine?

Ask your dealer if the device is compatible with the machine. USB devices that are not compatible with the machine cannot be used.

Is the connected USB device recognized correctly?

When a USB device is connected to the machine and correctly recognized, an icon ( ) will appear at the top of the touch panel. If it is not recognized, connect it once again.

Is the USB memory formatted as FAT32 or NTFS?

Check the file format of the USB memory device. If the USB memory is formatted as other than FAT32, NTFS or exFAT, use a computer to change the format to FAT32, NTFS, or exFAT.

Are you using a USB memory device with a capacity of more than 32 GB?

Use a 32 GB or less USB memory device.

THE FINISHER/SADDLE FINISHER DOES NOT OPERATE

Check Solution

Does a message appear indicating that you need to remove paper from the stapler compiler?

Remove all remaining paper from the stapler compiler.

Have functions been disabled by the administrator?

Check with your administrator. Some functions may have been disabled in the setting mode.

STAPLING DOES NOT TAKE PLACE (INCLUDING SADDLE STITCH)

Check Solution

Does a message appear instructing you to check the staple unit?

Remove jammed staples. PERIPHERAL DEVICES

Does a message appear instructing you to add staples?

Replace the staple cartridge. Do not forget to replace the staple case. PERIPHERAL DEVICES

Is a different width of paper mixed in?

To perform mixed size stapling, using paper of the same width and select the [Same Width] setting. Stapling is not possible when paper of different widths are mixed together. When copying, select [Same Width] for [Mixed Size Original] in [Others].

Are there more sheets than can be stapled at once?

For the maximum number of sheets that can be stapled, see " SPECIFICATIONS".

Is a paper size that cannot be stapled included in the print job?

For paper sizes that can be stapled, see " SPECIFICATIONS".

Is the paper type setting of the tray selected in the printer driver set to a paper type that cannot be stapled?

You must check the paper types that are set on the machine, and select a paper tray that is set to paper* that can be used for staple printing. Click the [Tray Status] button in [Paper Source] tab of the printer properties window and check the paper type setting of each tray. *Stapling is not possible on labels, tab paper, glossy paper, transparency film, or envelopes. In addition, if "Disable Staple" is selected in the user type, stapling will not be possible.

PUNCHING DOES NOT TAKE PLACE

Check Solution

Does a message appear instructing you to check the punch module?

Dispose of punch scraps. PUNCH MODULE

Is a different size of paper mixed in?

Punching is not possible when different widths of paper are mixed together. To perform mixed size punching, use paper of the same width and select the [Same Width] setting. When copying, select [Same Width] for [Mixed Size Original] in [Others].

Is a paper size that cannot be punched included in the print job?

For the paper sizes that can be punched, see "SPECIFICATIONS" in Start Guide.

Is the tray selected in the printer driver set to a paper type that cannot be punched?

Check the paper type settings in the machine and select a tray that has paper that can be used for punching*. Click the [Tray Status] button in [Paper Source] tab of the printer properties window and check the paper type setting of each tray. *Punching is not possible on labels, tab paper, glossy paper, transparency film, and envelopes. In addition, if "Disable Punch" is selected in the user type, punching will not be possible.

THE STAPLING POSITION OR PUNCH POSITION IS NOT CORRECT

Check Solution

Is the stapling position setting correctly?

Check the stapling position in "PREVIEW SCREEN".

Are the punching positions setting correctly?

Check the punch position in "PREVIEW SCREEN".

FOLDING DOES NOT TAKE PLACE

Check Solution

Is it a paper size that can be folded?

Check the paper size that can be folded. APPLICABLE PAPER TYPES

Did the administrator enable the [Disabling of Duplex] setting?

The paper folding function cannot be used when [Disabling of Duplex] is enabled in the setting mode. Check with your administrator.
In "Settings (administrator)", [System Settings] → [Common Settings] → [Condition Settings] → [Device Control] → [Disabling of Duplex].

Are you using a paper type that has a specific front and reverse side?

The folding function cannot be used with pre-printed paper, letterhead paper, or other paper that has specific front or reverse sides. When folding paper, use a paper type such as plain paper that does not have specific front or reverse sides.

THE FOLD POSITION IS NOT CORRECT

Check Solution

Is the original placed face up or face down correctly?

Check the orientation for loading the original or the orientation of the paper to be folded, and take appropriate actions. For more information, see the FOLD SETTING or FOLDING PAPER FOR PRINTING (FOLD).

PREVIEW IMAGES OR THUMBNAIL IMAGES DO NOT APPEAR

Check Solution

Are there a number of jobs waiting to be executed?

Wait until several of the jobs have been executed.

THE TOUCH PANEL DISPLAY IS DIFFICULT TO VIEW

Check Solution

Is the brightness properly adjusted?

Tap the [LCD Control] key ( ) on the home screen to adjust the brightness.

YOU WERE LOGGED OUT WITHOUT LOGGING OUT YOURSELF

Check Solution

Did Auto Clear activate?

When user authentication is used, the currently logged in user will be automatically logged out if Auto Clear activates. Log in again. If you are the administrator, change the time setting of Auto Clear or disable Auto Clear in [Auto Clear Setting].
"Settings (administrator)" → [System Settings] → [Common Settings] → [Operation Settings] → [Condition Settings] → [Auto Clear Setting]

I DON'T KNOW WHERE THE IP ADDRESS SETTING IS

Check Solution

The IP address is set in the Network Settings of Setting mode.

To set a permanent IP address, ask your network administrator for the IP address assigned to the machine and other information necessary for the Network Settings.
"Settings (administrator)" → [System Settings] → [Network Settings] → [Interface Settings]

I DON'T KNOW HOW TO CHANGE THE BACKGROUND COLOR OF THE HOME SCREEN

Check Solution

You can change the background color in "MFP Display Pattern Setting".

Open the action panel on the home screen and tap [MFP Display Pattern Setting]. Enter the administrator password, and select the desired color from patterns 1 to 5. For more information, see EDITING THE HOME SCREEN.

I DON'T KNOW HOW TO ADD A SHORTCUT TO OR DELETE A SHORTCUT FROM THE HOME SCREEN

Check Solution

You can change a shortcut in "Edit Home".

Open the action panel on the home screen and tap [Edit Home]. Enter the administrator password, tap the desired location and add a shortcut, or tap a shortcut and delete. For more information, see EDITING THE HOME SCREEN.

I DON'T KNOW HOW TO RESTORE THE LARGE TEXT SETTING TO ITS ORGINAL STATE

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Is large text mode enabled in the home screen?

If the large text mode icon is , large text mode is enabled. Tap the large text mode icon to change it to and cancel large text mode.

I DON'T KNOW HOW TO ADJUST THE TIME THE MACHINE ENTERS ENERGY SAVE MODE

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Set the time the machine enters energy save mode in the Energy Save settings of setting mode.

Set the time the machine enters energy save mode in the Energy Save settings of setting mode. Set the time the machine enters Preheat Mode.
"Settings (administrator)" → [System Settings] → [Energy Save] → [Eco Setting] → [Preheat Mode Setting]
Set the time that Auto Power Shut-Off takes place
"Settings (administrator)" → [System Settings] → [Energy Save] → [Eco Setting] → [Auto Power Shut-Off Timer]

I FORGOT THE ADMINISTRATOR PASSWORD

Check Solution

Was the administrator password changed from the factory default setting?

Contact your dealer or nearest authorised service representative. For the factory default administrator password, see "FOR THE ADMINISTRATOR" in Start Guide. After changing the password, take special care to remember it.

I DON'T KNOW WHOM TO CONTACT FOR MAINTENANCE AND SERVICE

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Please check the customer support information.

Contact your dealer or nearest authorised service representative.
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