Have functions been disabled by the administrator?
Some functions may have been disabled in the setting mode.
When user authentication is enabled, the functions that you can
use may be restricted in your user settings. Check with your administrator.
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Did you select the correct destination (destination information)? Is the correct information (e-mail address or FTP server information) stored for that destination? |
Make sure that the correct information is stored
for the destination and that the destination is correctly selected.
If delivery by e-mail (Scan to E-mail) is unsuccessful, an error
message such as "Undelivered Message" may be sent to the designated
administrator's e-mail address. This information may help you determine
the cause of the problem. |
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Does the image file exceed the e-mail attachment limit set in the setting mode (administrator)? |
Check with your administrator.
If your administrator has set a limit on the size of transmitted
files, a file that exceeds the limit cannot be transmitted. |
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Did the image file exceed the file attachment size limit of your mail server? (When Scan to E-mail is used) |
Reduce the size of the file attachment (reduce
the number of pages to scan) for one e-mail transmission.
The size of the file can also be reduced by scanning using a lower
resolution setting. Ask your mail server administrator (or Internet
service provider, etc.) what the file size limit is for one e-mail
transmission. When [Send Destination Link] is selected, the data is saved to the machine's local drive, and a URL link to the saved data is sent by e-mail to the destination. The recipient uses the link to download the file. Because this method is not affected by mail server restrictions, you can use it in instances such as when you cannot reduce the size of the file. |
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Has the folder on the destination computer been set as a shared folder so that files can be sent to it? (When using Scan to Network Folder) |
If the destination folder is not configured as
a shared folder, select "Sharing" in the folder properties.
If the folder was moved or otherwise changed, the "Sharing" setting
may have been cancelled. |
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Is [IPsec Settings] enabled on the machine? (When using Scan to Network Folder) |
Check with your administrator.
When [IPsec Settings] is enabled in setting mode, it may not be possible
to scan to a shared folder in some computer environments.
"Settings (administrator)" → [System Settings] → [Security Settings]
→ [IPsec Settings] |
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Did you place an original that is folded? |
Following the instructions in the display, unfold
the original, place it in the automatic document feeder again, and
re-scan it.
If a folded original is placed in the automatic document feeder,
an error will occur and scanning will be cancelled when the actual
original size is detected during scanning. |
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Are both direct SMTP addresses and other addresses set as destinations? |
Broadcast transmission to both direct SMTP addresses
and other addresses is not possible.
Send to direct SMTP addresses and other addresses separately. |
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Are you scanning one of the following types of originals? When Black & White is not selected:
When Colour is not selected:
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Specify the colour mode manually.
When the colour mode is set to [Auto], the machine detects
whether the original is black and white or colour when the [Colour Start]
key is tapped; however, in the cases as shown on the left, automatic
detection may not give the correct result. |
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Does the viewer program used by the recipient support the format of the received image data? |
Use a software program that is capable of opening
the selected file type and compression mode.
The recipient may be able to open the file if you change the file
type and compression mode selected at the time of transmission. |
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Does a message appear prompting you to enter your password? |
Ask the sender for the password, or have the image
sent again in a non-encrypted format.
The received file is an encrypted PDF file. |
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Are you using Easy mode? |
Use normal mode to set the original size and send
size. Tap the [Original] key in the base screen of normal mode.
Specify the scan size (original size), and specify the send size
that will be received at the destination. |
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Is the resolution setting appropriate at the time of scanning? |
Select resolution and data compression settings
that are suited to the purpose of transmission.
To create image data that is balanced in terms of resolution and
file size, pay attention to the following points:
Resolution modes:
The default resolution setting is [200x200dpi] in "E-Mail",
"FTP/Desktop", "Network Folder", and "Scan to External Memory Device", and [200x100dpi]
in Internet
fax mode. If the original does not contain a halftone image such
as a photo or illustration, scanning at the default resolution will
create a more practical and useful image. A higher resolution setting
or the "Half Tone" setting (in Internet fax mode only) should only
be selected if the original contains a photo and you wish to give
priority to the quality of the photo image. Exercise caution in this
case as a larger file will be created than when the default setting
is used. |
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Is [Default Address Setting] enabled in the setting mode? |
If you wish to send to a destination other than
the default destination, tap the [Cancel] key.
If you are the administrator and wish to change or disable the
default destination, change the settings as appropriate in [Default Address Setting]. "Settings (administrator)" → [System Settings] → [Image Send Settings] → [Scan Settings] → [Default Address] → [Default Address Setting] |
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Is the original scan size setting smaller than the actual original size? |
Set the scan size to the actual original size.
If you have intentionally set a smaller size than the actual original
size, place the original considering the reference placement position
for the selected scan size. For example, when scanning an A4 (8-1/2"
x 11") original using a B5 (5-1/2" x 8-1/2") setting on the document
glass, align the original using the document glass scale at the
left edge to fit the area you wish to scan into the B5 (5-1/2" x
8-1/2") scanning area. |
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Is the original printed matter such as a book or magazine? |
To reduce the moire effect, take the following
procedure:
When the original is printed matter, vertical patterns (moire)
may occur. Select [Others] → [Sharpness] in the Base Screen
of normal mode and soften the edges of image to reduce the moire
effect (only in "E-Mail", "FTP/Desktop", "Network Folder", and "Scan to External Memory
Device").
It may also be possible to reduce the moire effect by changing the
resolution setting or shifting the original (or changing its angle)
slightly on the document glass. |
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When scanning a colour or greyscale original, is the colour mode set to [Mono2]? |
Setting the colour mode to [Mono2] replaces
the colours in the original with either black or white. This is
suitable for text-only originals; however, for originals that contain
illustrations, it is best to use the [B/W Start] key
with the colour mode set to [Greyscale], or set the colour mode
of the [Colour Start] key to [Full Colour] or [Greyscale] and
then scan. |
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Are Internet fax addresses included in the transmission? |
If you wish to send an image scanned at high resolution
to destinations for "E-Mail", "FTP/Desktop", and "Network Folder",
send the image to scanner and Internet fax destinations separately. |
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Is the resolution setting too low? |
A low resolution setting results in a coarser image.
Increasing the resolution setting produces a smoother image. (The
higher the resolution, the larger the file size.) |
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Is the compression ratio too high? |
If the compression ratio is set to a high value
when "Colour Mode" transmission is set to full colour or greyscale,
noise may be noticeable and colours may appear dull.
Set [File Format] → "Compression Ratio" to a lower value to reduce noise
and dulling of colour. (The lower the compression ratio, the larger
the file size.)
This is set in Normal Mode. |
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Is the original placed face up or face down correctly? |
Place the original again in the correct orientation,
and resend.
When using the document glass, the original must be placed face
down. When using the automatic document feeder, the original must
be placed face up. |
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Are Internet fax addresses included in the transmission? |
Send the image to the scan mode and Internet fax
mode destinations separately.
When destinations for "E-Mail", "FTP/Desktop", and "Network Folder"
and Internet fax destinations are included in a broadcast transmission,
the original transmission orientation of Internet fax takes precedence,
and thus the file may not appear in the correct orientation when
viewed on a PC. |
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Did you select [Mono2] in colour mode? |
Change the colour mode to [Full Colour] or [Greyscale],
and then tap the [Start] key.
When [JPEG] is selected for the file type and the image is
scanned in Mono2, the file will be created as a TIFF file. |
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Was the colour mode set to [Greyscale] when you scanned a monochrome original? |
[Greyscale] is suitable when you want a high-quality
image of text or a photo, but the file size will be larger. Using
[Mono2] for a text-only original will significantly reduce
the file size. This is set in Normal Mode. |
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Is the resolution setting too high? |
The higher the resolution setting, the larger the
file size.
Lowering the resolution results in a coarser image, but produces
a smaller file size. |
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Is the compression ratio too low? |
If the compression ratio is set to a low value
when Colour Mode is set to
[Full Colour] or [Greyscale], the file size will be large.
If [File Format] → [Compression Ratio] is set to a higher value, noise may become
noticeable and colours may appear duller, but the file size will
be smaller. This is set in Normal Mode. |
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Has the maximum number of keys been stored? |
Adjust the number of stored keys.
Delete addresses (one-touch keys and group keys) that are not being
used. |
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Is the key being used in a reserved transmission or a transmission in progress? |
Wait until the transmission is finished or cancel
the reserved transmission and then edit or delete the key. |
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Has your administrator enabled a function that prevents editing/deleting? |
Check with your administrator.
If your administrator has enabled settings such as [Default Address Setting]
and [Inbound Routing Settings], keys cannot be edited or removed. |
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Use the [Format] key. |
You can use the [Format] key to set the format
and compression percentage of a file to be saved or sent. In normal
mode, you can create a file of a number of original pages
[Specified Pages per File] can be used. |
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Tap the [Address Review] key. |
Tap the [Address Review] key to view a list of the
addresses. |
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Has the machine's IP address been changed? |
Check the IP address setting.
If the machine does not have a permanent IP address (the machine
receives an IP address from a DHCP server), scanning to network
folder or scanning will not be possible if the IP address changes.
You can check the machine's IP address in [Network Status] of setting
mode. If the IP address has changed, change the port setting in
the printer driver. "Settings" → [Status] → [Network Status] See: Software Setup Guide If the IP address changes frequently, it is recommended that a permanent IP address be assigned to the machine. "Settings (administrator)" → [System Settings] → [Network Settings] |
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