Have functions been disabled by the administrator?
Some functions may have been disabled in the setting mode.
When user authentication is enabled, the functions that you can
use may be restricted in your user settings. Check with your administrator.
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Is your PC connected correctly to the machine? |
Make sure that the cable is connected securely to the LAN connector of your PC and that of the machine. If you are connecting to a network, make sure that the LAN cable is securely connected to the hub as well. SIDE AND BACK |
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Is the machine connected to the same network (LAN, etc.) as your PC? |
The machine must be connected to the same network as your PC. If you do not know which network the machine is connected to, ask the network administrator. |
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Have you changed your network environment by replacing a computer or adding a new router? |
The connection to the computer may not be correct due to a change in IP address caused by replacing your computer or by a change in the network environment. Contact your network administrator to confirm that the settings between the machine and your computer or network environment are correct. |
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Is the IP address selected correctly? (Windows) |
Check the IP address setting. If the machine does not have a permanent IP address (the machine receives an IP address from a DHCP server), printing will not be possible if the IP address changes. You can check the machine's IP address in [Network Status] of setting mode. If the IP address has changed, change the port setting in the printer driver."Settings" → [Status] → [Network Status] See: Software Setup Guide If the IP address changes frequently, it is recommended that a permanent IP address be assigned to the machine."Settings (administrator)" → [System Settings] → [Network Settings] |
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Are you using a printer port created using Standard TCP/IP Port? (Windows) |
Check the PC settings.
When a port created with Standard TCP/IP Port in Windows is used
and the [SNMP Status Enabled] checkbox is
 , it may not be possible to print correctly. Change
the [SNMP Status Enabled] checkbox to
 .
See: Software Setup Guide |
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Is your computer in an unstable state? |
Restart your computer. Printing is sometimes not possible when you run multiple applications at once or there is insufficient memory or local drive space. Restart your computer. |
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Is the machine specified correctly in the application that you are using for printing? |
Check whether the machine's printer driver has been selected from the print window of the application. If the machine's printer driver does not appear in the list of available printer drivers, it may not be installed correctly. Remove the printer driver and then install it once again. See: Software Setup Guide |
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Are the network connection devices operating normally? |
Make sure that the routers and other network connection devices are operating correctly. If a device is not powered on or is in an error state, see the manual of the device to correct the problem. |
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Is the I/O timeout setting too short? |
Check with your administrator. If the I/O timeout setting is too short, errors may occur while writing to the printer. Ask the administrator of the machine to configure an appropriate time in "I/O Timeout". "Settings (administrator)" → [System Settings] → [Printer Settings] → [Condition Settings] → [I/O Timeout]. |
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Was a Notice Page printed? |
Check the Notice Page.
A Notice Page will be printed to indicate the cause of the problem
if a print job cannot be performed as specified and the cause is
not shown in the display. Read the printed page and take appropriate
actions.
For example, a Notice Page will be printed in the following situations.
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Have functions been disabled by the administrator? |
Check with your administrator. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. |
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Did you save settings in the Condition Settings that cannot be used with your current option configuration? |
Initialize the Condition Settings. If you change your option configuration after changing the Condition Settings, the Print Settings screen may not appear. Return to your original option configuration, or initialize the Condition Settings. |
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Check the features of each printer driver before installing. |
Each printer driver has specific features. Install
and use the printer drivers that match your needs.
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Follow the steps below to cancel printing |
If the print data has not been spooled to the machine, refer to the manual for your operating system or application. If the print data has been spooled to the machine, tap the [Job Status] key, the [Spool] key, or the [Job Queue] key, and select the job you want to delete from the list. Open the action panel and tap [Stop/Delete]. A message will appear to confirm the cancelation. Tap the [Cancel] key. |
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For envelopes*, use tray 1 or the bypass tray, and for special papers such as thin paper, use the bypass tray. |
For envelopes, set envelopes in tray 1 or in the bypass tray. For special papers such as thin paper, set the paper in the bypass tray. After loading the media, set the paper size and paper in [Tray Settings] in the home screen. In addition, check the method of setting the paper, and the type and size of paper, such as the envelope type, etc. When you have completed the settings on the machine, set the "Original Size" and "Paper Size" appropriately on the [Main] tab of the printer driver. * Depending on the countries or regions, envelopes may not be available. |
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Does the paper type setting of the selected tray specify a type of paper that cannot be used for 2-sided printing? |
Check "Paper Tray Settings" in the setting mode.
"Settings" → [System Settings] → [Common Settings] → [Paper Settings] → [Paper Tray
Settings]
→ [Tray Registration] → [Feeding Approved Job]
Check the [Tray Settings] in the home screen.
Tap the selected tray, and in the screen that appears, tap the [Paper Property] key.
If the [Disable Duplex] checkbox in the paper properties screen is
 , the tray cannot be used for duplex printing.
Change the paper type to a type that can be used for duplex printing. |
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Are you using a special size or type of paper? |
Check the paper types and sizes that can be used for two-sided copying. |
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Have functions been disabled by the administrator? |
Check with your administrator. Some functions may have been disabled in the setting mode. Check with your administrator. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. |
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Is [IPsec Settings] enabled on the machine? |
Check with your administrator. When [IPsec Settings] is enabled in the setting mode, direct printing of a file in a shared folder may not be possible in your PC environment. For information about [IPsec Settings], consult your administrator."Settings" → [Security Settings] → [IPsec Settings] |
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Have the peripheral devices that are installed on the machine been configured with the printer driver? |
Open the printer properties dialog box and click [Auto Configuration] on the [Options] tab. (Windows) If auto configuration cannot be executed, see the Software Setup Guide. |
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Are the printer driver settings appropriate for the print job? |
Check the settings of the printer driver.
When selecting print settings, select a print mode from [600dpi],
[600dpi (High Quality)], or [1200dpi]*. When you
need a very clear image, select [1200dpi]*.
Windows: The resolution setting is selected in the [Image Quality]
tab of the
printer driver properties window.
macOS: The resolution setting is configured in the [Printer Features]
menu of the print window.
* On the BP-50M26/BP-50M31/BP-50M36/BP-50M45/BP-50M55/BP-50M65, "1200 dpi" can not be used. |
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Is the overall print density too light? |
Use the setting below to change the overall print density. Select "Settings (administrator)" - [System Settings] → [Image Quality Adjustment] → [Print Image Quality] → [Quick Image Quality Adjustment]. Set default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to decrease the overall density. |
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Does the image (particularly a photo) need correction? (Windows) |
Check the settings of the printer driver. Correct brightness and contrast with [Image Adjustment] on the [Image Quality] tab of the printer driver. Use these settings to make simple corrections in a case such as when image editing software is not installed on your computer. |
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Is the overall print density too light? |
Use the setting below to change the overall print density. Select "Settings (Web version)" - [System Settings] → [Image Quality Adjustment] → [Print Image Quality] → [Quick Image Quality Adjustment]. Set default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to decrease the overall density. |
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Are there fine lines in the original data? |
Change the width of specific printed lines. Select "Settings (administrator)" - [System Settings] → [Image Quality Adjustment] → [Print Image Quality] → [Line Thickness]. Increase the value of default setting [5] to make the lines thicker, or decrease the value to make the lines thinner. (Text and raster data such as bitmap images cannot be changed.) |
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Does the paper size specified by the job match the size of paper loaded into the tray? |
Make sure that the paper size setting matches the size of paper loaded into the tray. Windows: The setting is selected in the [Paper Source] tab of the printer driver. If [Paper Tray] is selected, check the loaded paper and the paper size setting. macOS: The setting is selected in the [Page Setup] menu. |
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Is the print orientation setting (portrait or landscape) correct? |
Set the print orientation to match the image. Windows: The setting is selected in the [Main] tab of the printer driver. macOS: The setting is selected in the [Page Setup] menu. |
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Are the margins set correctly in the layout settings of the application? |
Select an appropriate paper size and margins in the layout settings of the application. If the edge of the image extends outside the printable area of the machine, the edge will be cut off. |
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Are you using a type of paper (envelopes, punch paper, etc.) that can only be loaded in a fixed orientation? |
Rotate the image 180 degrees before printing. When the image size and paper size are the same but the orientations are different, the orientation of the image is automatically rotated to match the paper. However, when the paper can only be loaded in a fixed orientation, the image may be printed upside down. In this event, rotate the image 180 degrees before printing. Windows: The setting is selected in "Orientation" on the [Main] tab of the printer driver. macOS: The setting is selected in the [Layout] menu of the print window. |
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Is the correct binding position selected for 2-sided printing? |
Be sure to set the appropriate binding position. When 2-sided printing is performed, every other page is printed upside down when tablet binding is selected for the binding position. Windows: The setting is selected in the [Main] tab of the printer driver. macOS: The setting is selected in the [Layout] menu of the print window. |
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Is your computer or the machine in an unstable state? |
Cancel printing, restart your PC and the machine,
and try printing again.
If there is only a small amount of free space remaining in the memory
or local drive of your PC, or if a large number of jobs have been
spooled on the machine and only a small amount of free space remains,
text may be printed as garbled characters.
To cancel printing:
If some printed characters are still garbled after restarting, ask your administrator to lengthen the timeout setting of [I/O Timeout] in the setting mode. "Settings (administrator)" → [System Settings] → [Printer Settings] → [Condition Settings] → [I/O Timeout]. If garbled characters are being still printed after the above measures are taken, remove and then reinstall the printer driver. |
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Does your computer connect to the machine? |
The network connection between the machine and
your computer may not be working correctly. Check the machine's
IP address and your computer's IP address, and make sure that your
computer can connect to the machine. Also check if the correct "Print
Port" is specified in your computer's driver settings.
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