Have functions been disabled by the administrator?
Some functions may have been disabled in the setting mode.
When user authentication is enabled, the functions that you can
use may be restricted in your user settings. Check with your administrator.
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Did you select the correct destination (destination information)? Is the correct information (e-mail address or FTP server information) stored for that destination? |
Make sure that the correct information is stored for the destination and that the destination is correctly selected. If delivery by e-mail (Scan to E-mail) is unsuccessful, an error message such as "Undelivered Message" may be sent to the designated administrator's e-mail address. This information may help you determine the cause of the problem. |
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Does the image file exceed the e-mail attachment limit set in the setting mode (administrator)? |
Check with your administrator. If your administrator has set a limit on the size of transmitted files, a file that exceeds the limit cannot be transmitted. |
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Did the image file exceed the file attachment size limit of your mail server? (When Scan to E-mail is used) |
Reduce the size of the file attachment (reduce the number of pages to scan) for one e-mail transmission. The size of the file can also be reduced by scanning using a lower resolution setting. Ask your mail server administrator (or Internet service provider, etc.) what the file size limit is for one e-mail transmission.When [Send Destination Link] is selected, the data is saved to the machine's local drive, and a URL link to the saved data is sent by e-mail to the destination. The recipient uses the link to download the file. Because this method is not affected by mail server restrictions, you can use it in instances such as when you cannot reduce the size of the file. |
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Has the folder on the destination computer been set as a shared folder so that files can be sent to it? (When using Scan to Network Folder) |
If the destination folder is not configured as a shared folder, select "Sharing" in the folder properties. If the folder was moved or otherwise changed, the "Sharing" setting may have been canceled. |
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Is [IPsec Settings] enabled on the machine? (When using Scan to Network Folder) |
Check with your administrator. When [IPsec Settings] is enabled in setting mode, it may not be possible to scan to a shared folder in some computer environments. "Settings (administrator)" → [System Settings] → [Security Settings] → [IPsec Settings] |
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Did you place an original that is folded? |
Following the instructions in the display, unfold the original, place it in the automatic document feeder again, and re-scan it. If a folded original is placed in the automatic document feeder, an error will occur and scanning will be canceled when the actual original size is detected during scanning. |
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Are both direct SMTP addresses and other addresses set as destinations? |
Broadcast transmission to both direct SMTP addresses and other addresses is not possible. Send to direct SMTP addresses and other addresses separately. |
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Are you scanning one of the following types of originals? When Black & White is not selected:
When Color is not selected:
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Specify the color mode manually. When the color mode is set to [Auto], the machine detects whether the original is black and white or color when the [Color Start] key is tapped; however, in the cases as shown on the left, automatic detection may not give the correct result. |
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Does the viewer program used by the recipient support the format of the received image data? |
Use a software program that is capable of opening the selected file type and compression mode. The recipient may be able to open the file if you change the file type and compression mode selected at the time of transmission. |
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Does a message appear prompting you to enter your password? |
Ask the sender for the password, or have the image sent again in a non-encrypted format. The received file is an encrypted PDF file. |
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Are you using Easy mode? |
Use normal mode to set the original size and send size. Tap the [Original] key in the base screen of normal mode. Specify the scan size (original size), and specify the send size that will be received at the destination. |
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Is the resolution setting appropriate at the time of scanning? |
Select resolution and data compression settings that are suited to the purpose of transmission. To create image data that is balanced in terms of resolution and file size, pay attention to the following points: Resolution modes: The default resolution setting is [200x200dpi] in "E-Mail", "FTP/Desktop", "Network Folder", and "Scan to External Memory Device", and [200x100dpi] in Internet fax mode. If the original does not contain a halftone image such as a photo or illustration, scanning at the default resolution will create a more practical and useful image. A higher resolution setting or the "Half Tone" setting (in Internet fax mode only) should only be selected if the original contains a photo and you wish to give priority to the quality of the photo image. Exercise caution in this case as a larger file will be created than when the default setting is used. |
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Is [Default Address Setting] enabled in the setting mode? |
If you wish to send to a destination other than the default destination, tap the [Cancel] key. If you are the administrator and wish to change or disable the default destination, change the settings as appropriate in [Default Address Setting]."Settings (administrator)" → [System Settings] → [Image Send Settings] → [Scan Settings] → [Default Address] → [Default Address Setting] |
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Is the original scan size setting smaller than the actual original size? |
Set the scan size to the actual original size. If you have intentionally set a smaller size than the actual original size, place the original considering the reference placement position for the selected scan size. For example, when scanning an A4 (8-1/2" x 11") original using a B5 (5-1/2" x 8-1/2") setting on the document glass, align the original using the document glass scale at the left edge to fit the area you wish to scan into the B5 (5-1/2" x 8-1/2") scanning area. |
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Is the original printed matter such as a book or magazine? |
To reduce the moire effect, take the following procedure: When the original is printed matter, vertical patterns (moire) may occur. Select [Others] → [Sharpness] in the Base Screen of normal mode and soften the edges of image to reduce the moire effect (only in "E-Mail", "FTP/Desktop", "Network Folder", and "Scan to External Memory Device"). It may also be possible to reduce the moire effect by changing the resolution setting or shifting the original (or changing its angle) slightly on the document glass. |
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When scanning a color or grayscale original, is the color mode set to [Mono2]? |
Setting the color mode to [Mono2] replaces the colors in the original with either black or white. This is suitable for text-only originals; however, for originals that contain illustrations, it is best to use the [B/W Start] key with the color mode set to [Grayscale], or set the color mode of the [Color Start] key to [Full Color] or [Grayscale] and then scan. |
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Are Internet fax addresses included in the transmission? |
If you wish to send an image scanned at high resolution to destinations for "E-Mail", "FTP/Desktop", and "Network Folder", send the image to scanner and Internet fax destinations separately. |
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Is the resolution setting too low? |
A low resolution setting results in a coarser image. Increasing the resolution setting produces a smoother image. (The higher the resolution, the larger the file size.) |
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Is the compression ratio too high? |
If the compression ratio is set to a high value when "Color Mode" transmission is set to full color or grayscale, noise may be noticeable and colors may appear dull. Set [File Format] → "Compression Ratio" to a lower value to reduce noise and dulling of color. (The lower the compression ratio, the larger the file size.) This is set in Normal Mode. |
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Is the original placed face up or face down correctly? |
Place the original again in the correct orientation, and resend. When using the document glass, the original must be placed face down. When using the automatic document feeder, the original must be placed face up. |
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Are Internet fax addresses included in the transmission? |
Send the image to the scan mode and Internet fax mode destinations separately. When destinations for "E-Mail", "FTP/Desktop", and "Network Folder" and Internet fax destinations are included in a broadcast transmission, the original transmission orientation of Internet fax takes precedence, and thus the file may not appear in the correct orientation when viewed on a PC. |
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Did you select [Mono2] in color mode? |
Change the color mode to [Full Color] or [Grayscale], and then tap the [Start] key. When [JPEG] is selected for the file type and the image is scanned in Mono2, the file will be created as a TIFF file. |
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Was the color mode set to [Grayscale] when you scanned a monochrome original? |
[Grayscale] is suitable when you want a high-quality image of text or a photo, but the file size will be larger. Using [Mono2] for a text-only original will significantly reduce the file size. This is set in Normal Mode. |
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Is the resolution setting too high? |
The higher the resolution setting, the larger the file size. Lowering the resolution results in a coarser image, but produces a smaller file size. |
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Is the compression ratio too low? |
If the compression ratio is set to a low value when Color Mode is set to [Full Color] or [Grayscale], the file size will be large. If [File Format] → [Compression Ratio] is set to a higher value, noise may become noticeable and colors may appear duller, but the file size will be smaller. This is set in Normal Mode. |
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Has the maximum number of keys been stored? |
Adjust the number of stored keys. Delete addresses (one-touch keys and group keys) that are not being used. |
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Is the key being used in a reserved transmission or a transmission in progress? |
Wait until the transmission is finished or cancel the reserved transmission and then edit or delete the key. |
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Has your administrator enabled a function that prevents editing/deleting? |
Check with your administrator. If your administrator has enabled settings such as [Default Address Setting] and [Inbound Routing Settings], keys cannot be edited or removed. |
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Use the [Format] key. |
You can use the [Format] key to set the format and compression percentage of a file to be saved or sent. In normal mode, you can create a file of a number of original pages [Specified Pages per File] can be used. |
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Tap the [Address Review] key. |
Tap the [Address Review] key to view a list of the addresses. |
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Has the machine's IP address been changed? |
Check the IP address setting. If the machine does not have a permanent IP address (the machine receives an IP address from a DHCP server), scanning to network folder or scanning will not be possible if the IP address changes. You can check the machine's IP address in [Network Status] of setting mode. If the IP address has changed, change the port setting in the printer driver."Settings" → [Status] → [Network Status] See: Software Setup Guide If the IP address changes frequently, it is recommended that a permanent IP address be assigned to the machine. "Settings (administrator)" → [System Settings] → [Network Settings] |
Version 03a / bp70m65_usr_03a_us
