Have functions been disabled by the administrator?
Some functions may have been disabled in the setting mode.
When user authentication is enabled, the functions that you can
use may be restricted in your user settings. Check with your administrator.
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Is the telephone line connected securely? |
Check the telephone line socket, the wall socket,
and any extension adapters to make sure that all connections are
secure.
INTERIOR, SIDE AND BACK |
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Is a busy signal received? |
If a busy signal is received, the transmission
is temporarily cancelled and then automatically attempted again
after a brief interval. The factory default setting : Two attempts
at 3-minute intervals. "Settings" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Send Setting] → [Recall in Case of Line Busy] To cancel transmission, tap the job status display on the operation panel, tap the key of the job you want to delete, and tap [Stop/Delete] on the action panel. A message will appear to confirm the cancellation. Tap the [Cancel] key. |
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Did a communication error occur? |
If an error occurs preventing transmission, the
transmission is temporarily cancelled and then automatically re-attempted
after a brief interval. "Settings (administrator)" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Send Setting] → [Recall in Case of Communication Error] To cancel transmission, tap the job status display on the operation panel, tap the key of the job you want to delete, and tap [Stop/Delete] on the action panel. A message will appear to confirm the cancellation. Tap the [Cancel] key. The machine supports error correction mode (ECM) and is configured to automatically resend any part of a fax that is distorted due to noise on the line. "Settings" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Condition Settings] → [ECM] |
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Does a message appear indicating that the memory is full? |
Divide the originals into sets and fax each set
separately, or use direct transmission.
If the memory becomes full, the transmission will be cancelled. |
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Does the job status screen (completed jobs) or a transaction report indicate that the transmission was not successful? |
Perform the transmission again.
If the transmission is still not successful after recalling is performed
as set in [Recall in Case of Line Busy] or [Recall in Case of Communication Error],
the transmission failure
will be indicated in the job status screen and the transaction report. |
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Did you place an original that is folded? |
Following the instructions in the display, unfold the
original, place it in the automatic document feeder again, and re-scan
it. |
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Are the sub-address and passcode correct? (When using F-code communication) |
Check with the operator of the other machine to
make sure that the sub-address and passcode are correct. |
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Is the original placed face up or face down correctly? |
Place the original again in the correct orientation,
and resend.
When using the document glass, the original must be placed face
down. When using the automatic document feeder, the original must
be placed face up. Place the original correctly and send the fax
again. |
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If the receiving machine is using thermal paper, was the thermal paper loaded with the wrong side out? |
Check with the operator of the other machine. |
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Has the rotation sending been set? |
Enable "Rotation Sending Setting" before transmission.
When [Rotation Sending Setting] is not enabled (the image is not rotated), an original
placed in the vertical orientation may be reduced by the receiving machine. "Settings" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Send Setting] → [Rotation Sending Setting] →  |
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Is the machine's clock set to the correct time? |
Set the clock to the correct time.
"Settings" → [System Settings] → [Common Settings] → [Device Control]
→ [Clock] |
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Is a transmission in progress? |
If another transmission is in progress when the
specified time arrives, the timer operation will begin after that
transmission is finished. |
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Does a password entry screen appear? |
Enter the correct password using the numeric keys.
[Hold Setting for Received Data Print] is enabled. If you do not know the password,
check
with your administrator.
"Settings (administrator)" → [System Settings] → [Image Send Settings] → [Common Settings]
→ [Condition Settings]
→ [Hold Setting for Received Data Print] |
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Has cut-off printing been disabled in the setting mode (administrator)? |
Load the same size of paper as the received fax.
If [Print Actual Size Cut off Disabled] is enabled in [Print Style Setting] in the
setting mode (administrator)
and a fax is received that is larger than any paper that is loaded,
the fax will be received and stored in memory without being printed.
"Settings" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Receive
Settings]
→ [Print Style Setting] |
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Is forwarding (Inbound Routing function) enabled for a received fax? |
If you need to print a received fax, ask your administrator.
When the Inbound Routing function is enabled, received faxes are
automatically forwarded to a specified address. If [Print at Error]
is selected when Inbound Routing is enabled, received faxes will
only be printed when an error occurs.
"Settings (administrator)" → [Image Send Settings]
→ [Inbound Routing (Forwarding/Storing) Settings] → [Administration Settings] → [Inbound
Routing Settings] |
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Is the paper other than the size that can be printed by fax reception loaded? |
If the paper other than the size with A5, B5, A4, 8-1/2"x11",
8-1/2"x13", 8-1/2"x13-2/5", 8-1/2"x13-1/2" (5-1/2"x8-1/2", 8-1/2"x11",
8-1/2"x13", 8-1/2"x13-2/5", 8-1/2"x14", A4 ) is loaded in the machine,
printing does not take place even if a fax is received. Load the
papers of the above size. |
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Is little free memory remaining? |
If any of the following applies, print or delete
received faxes to increase available memory space for receiving
faxes.
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Is the original that was faxed also faint? |
Ask the other party to send the fax again using
a suitable (darker) exposure setting. |
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Has the reception mode been set to [Manual Reception] in the setting mode? |
Set the reception mode to [Auto Reception].
When the reception mode is set to [Manual Reception], the machine will
not receive faxes automatically.
"Settings (administrator)" → [System Settings] → [Image Send Settings] → [Fax Data
Receive/Forward (Manual)]
→ [Receive Settings] |
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Is little free memory remaining? |
Increase the amount of free memory.
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Is the external telephone connected? |
Check the connections.
Check the telephone line socket, the wall socket, and any extension
adapters to make sure that all connections are secure. |
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Is the line busy? |
Wait until the communication is completed. |
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Did you dial using the speaker? |
Use the external telephone.
When you dial using the speaker, you will be able to hear the voice
of the other party, but he or she will not hear your voice. Use
the external telephone. (When the external telephone is not installed,
you cannot talk to the other party.) |
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Has the maximum number of keys been stored? |
Adjust the number of stored keys.
Delete addresses (one-touch keys and group keys) that are not being
used. |
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Is the key being used in a reserved transmission or a transmission in progress? |
Wait until the transmission is finished or cancel
the reserved transmission and then edit or delete the key. |
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Have functions been disabled by the administrator? |
Check with your administrator.
Some functions may have been disabled in the setting mode. |
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Has your administrator enabled a function that prevents editing/deleting? |
Check with your administrator.
If your administrator has enabled settings such as [Inbound Routing Settings], keys
cannot be edited or removed.
"Settings (administrator)" → [Image Send Settings]
→ [Inbound Routing (Forwarding/Storing) Settings] → [Inbound Routing Settings] |
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Press the [Sending History] key. (Send history only) |
Tap the [Sending History] key (Easy Fax mode) to show
the send history. In normal mode, tap the [Sending History] key on the
action panel. |
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Check with the [Job Status] key. |
Tap the [Job Status] key and tap the [Fax]
tab to check the status of fax jobs. To check previous send or receive
histories, tap the [Complete] key. To print communication results,
open the action panel and tap [Print Image Sending Activity Report]. |
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Use the received fax forwarding settings in setting mode. |
You can forward received faxes to a forwarding
destination set in advance. Enable [Inbound Routing Settings] in "Settings (administrator)"
→ [System Settings] → [Image Send Settings] → [Inbound Routing (Forwarding/Storing)
Settings] → [Administration Settings].
Tap [Add] and set the forwarding destination and forwarding
conditions. When the settings are completed, received faxes will
be forwarded according to the set conditions. |
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Enable the image preview setting for received faxes in setting mode. |
You can forward received faxes to a forwarding
destination set in advance. Enable [Received Data Image Check Setting] in "Settings
(administrator)"
- [System Settings] → [Image Send Settings] → [Common Settings] → [Condition Settings].
When a fax is received, tap the icon that appears next to the [Job Status]
key at the top of the screen. In the system information screen that
appears, tap the [Event Information] tab and tap the [Check Fax Reception Image] key.
Tap the key of the received fax that you want to check, and tap
[Check Image] on the action panel to show a preview of the fax. |
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Have you adjusted the volume in the speaker settings of setting mode? |
Adjust the on-hook volume, ringing volume, line
monitor volume, send/receive completion volume, and send/receive
error volume in "Settings (administrator)". "Settings (administrator)" → [System Settings] → [Common Settings] → [Sound Settings] → [Beep Sound Settings (Image Send)] |
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You can adjust the volume of the original scan complete sound in the scan complete sound setting of setting mode. |
A complete sound is heard when scanning of the
original is completed. In "Settings (administrator)", select [System Settings]
→ [Common Settings] → [Sound Settings] → [Beep Sound Settings (Common)] → [Scan Complete
Sound (Image Send)] to adjust
the volume. |
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You can store sender information in "Own Name and Destination Set" in setting mode. |
To store sender information, select "Settings (administrator)]
- [System Settings] → [Image Send Settings] → [Common Settings] → [Own Name and Destination
Set]. |
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Has broadcast setting been disabled in the setting mode (administrator)? |
Broadcast transmission cannot be performed when
"Settings (administrator)" - [System Settings] → [Image Send Settings] → [Fax Settings]
→ [Send Setting] → [Disable Fax Broadcasting] is disabled. |
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Is an error preventing received faxes from being printed? |
The information indicator blinks in white until
the received fax print is removed. Clear the error that is preventing
printing. |
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Tap the [Address Review] key. |
Tap the [Address Review] key to view a list of the
addresses. |
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Is "Fax Dest. Confirmation Mode" enabled in setting mode? |
Enable "Settings (administrator)" - [System Settings]
→ [Image Send Settings] → [Fax Settings] → [Condition Settings] → [Fax Dest. Confirmation
Mode]. When this
setting is enabled, an address confirmation message will appear
when you send a fax to prevent erroneous transmission. |
Version 03a / bpb550wd_usr_03a _us
