PRINTING PROBLEMS

• Make sure that the cable is connected securely to the LAN connector of your PC and that of the machine.
  If you are connecting to a network, make sure that the LAN cable is securely connected to the hub as well.
  INTERIOR, SIDE AND BACK

• The machine must be connected to the same network as your PC.
  If you do not know which network the machine is connected to, ask the network administrator.

• The connection to the computer may not be correct due to a change in IP address caused by replacing your computer or by a change in the network environment. Contact your network administrator to confirm that the settings between the machine and your computer or network environment are correct.

• Check the IP address setting.
  If the machine does not have a permanent IP address (the machine receives an IP address from a DHCP server), printing will not be possible if the IP address changes.
  You can check the machine's IP address in [Network Status] of setting mode. If the IP address has changed, change the port setting in the printer driver.

• In the Web page→ [Status] → [Network Status]
  See: Software Setup Guide

• If the IP address changes frequently, it is recommended that a permanent IP address be assigned to the machine.

• In the operation panel or Web page → [System Settings] → [Network Settings]

• Check the PC settings.
  When a port created with Standard TCP/IP Port in Windows is used and the [SNMP Status Enabled] checkbox is , it may not be possible to print correctly. Change the [SNMP Status Enabled] checkbox to .
  See: Software Setup Guide

• Restart your computer.
  Printing is sometimes not possible when you run multiple applications at once or there is insufficient memory or local drive space. Restart your computer.

• Check whether the machine's printer driver has been selected from the print window of the application.
  If the machine's printer driver does not appear in the list of available printer drivers, it may not be installed correctly. Remove the printer driver and then install it once again.
  See: Software Setup Guide

• Make sure that the routers and other network connection devices are operating correctly.
  If a device is not powered on or is in an error state, see the manual of the device to correct the problem.

• Check with your administrator.
  If the I/O timeout setting is too short, errors may occur while writing to the printer. Ask the administrator of the machine to configure an appropriate time in "I/O Timeout".

• In the Web page → [System Settings] → [Printer Settings] → [Condition Settings] → [I/O Timeout].

• Check the Notice Page.
  A Notice Page will be printed to indicate the cause of the problem if a print job cannot be performed as specified and the cause is not shown in the display. Read the printed page and take appropriate actions.
  For example, a Notice Page will be printed in the following situations.

• The print job is too large to fit in memory.
• A function that has been prohibited by the administrator is specified.
  By factory default, Notice Pages are not printed.

• Check with your administrator.
  When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.

• Initialize the Condition Settings.
  If you change your option configuration after changing the Condition Settings, the Print Settings screen may not appear. Return to your original option configuration, or initialize the Condition Settings.

• Each printer driver has specific features. Install and use the printer drivers that match your needs.

• PCL6 printer driver
  The machine supports the Hewlett-Packard PCL6 printer control languages. Prints fast and is good for regular print jobs.
• PS printer driver
  The PS printer driver supports the PostScript 3 page description language developed by Adobe Inc.
  Excellent reproduction of images that include fine graphics.
• PPD driver
  The PPD driver enables the machine to use the standard Windows PS printer driver.

• If the print data has not been spooled to the machine, refer to the manual for your operating system or application.

• Select "Auto" or "Color" for the colour mode setting.
  Windows:
  The setting is selected in the [Main] tab or [Image Quality] tab of the printer driver. macOS:
  The colour mode setting is configured in the [Image Quality] menu of the print window.

• Check with your administrator.
  When user authentication is enabled, the functions that you can use may be restricted in your user settings.

• Select "Auto" or "Color" for the colour mode setting.
  Windows:
  The setting is selected in the [Main] tab of the printer driver.
  macOS:
  The print mode setting is configured in the [Image Quality] menu of the print window.

• For envelopes, set envelopes in tray or in the bypass tray. For special papers such as label paper, set the paper in the bypass tray. After loading the media, set the paper size and paper in [Tray Settings] in the home screen. In addition, check the method of setting the paper, and the type and size of paper, such as the envelope type, etc. When you have completed the settings on the machine, set the "Original Size" and "Paper Size" appropriately on the [Main] tab of the printer driver.
  * Depending on the countries or regions, envelopes may not be available.

• Check the paper types and sizes that can be used for two-sided printing.

• Check with your administrator.
  Some functions may have been disabled in the setting mode. Check with your administrator.
  When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.

• Check with your administrator.
  When [IPsec Settings] is enabled in the setting mode, direct printing of a file in a shared folder may not be possible in your PC environment. For information about [IPsec Settings], consult your administrator.

• In the Web page → [Security Settings] → [IPsec Settings]

• Open the printer properties dialog box and click [Auto Configuration] on the [Options] tab. (Windows)
  If auto configuration cannot be executed, see the Software Setup Guide.

• Check the settings of the printer driver.
  When selecting print settings, select a print mode from [600dpi] or [600dpi (High Quality)]. When you need a very clear image, select [600dpi (High Quality)]. Windows:
  The resolution setting is selected in the [Image Quality] tab of the printer driver properties window.
  macOS:
  The resolution setting is configured in the [Printer Features] menu of the print window.

• Check the settings of the printer driver.
  Correct brightness and contrast with [Image Quality] on the [Color Adjustment] tab of the printer driver. Use these settings to make simple corrections in a case such as when image editing software is not installed on your computer.

• Ask your administrator to perform "Registration Adjustment".

• From the operation panel, [System Settings] → [Image Quality Adjustment] → [Registration Adjustment].

• If the colour tones are off, perform [Colour Balance Adjustment] after finishing registration adjustment. (If the colours are still off after calibration, repeating calibration may improve the results.)

• From the operation panel, [System Settings] → [Image Quality Adjustment] → [Auto Calibration]

• Check the settings of the printer driver.
  When colour text and lines are printed in black and white, they may become faint and difficult to see. To have colour text or lines (areas) that could become faint converted to black, select [Text To Black] or [Vector To Black] on the [Image Quality] tab of the printer driver. (Raster data such as bitmap images cannot be adjusted.)

• Make sure that the paper size setting matches the size of paper loaded into the tray.
  Windows: The setting is selected in the [Paper Source] tab of the printer driver.
  If [Paper Tray] is selected, check the loaded paper and the paper size setting.
  macOS: The setting is selected in the [Page Setup] menu.

• Set the print orientation to match the image.
  Windows: The setting is selected in the [Main] tab of the printer driver.
  macOS: The setting is selected in the [Page Setup] menu.

• Select an appropriate paper size and margins in the layout settings of the application.
  If the edge of the image extends outside the printable area of the machine, the edge will be cut off.

• Rotate the image 180 degrees before printing.
  When the image size and paper size are the same but the orientations are different, the orientation of the image is automatically rotated to match the paper. However, when the paper can only be loaded in a fixed orientation, the image may be printed upside down. In this event, rotate the image 180 degrees before printing.
  Windows: The setting is selected in "Orientation" on the [Main] tab of the printer driver.
  macOS: The setting is selected in the [Layout] menu of the print window.

• Be sure to set the appropriate binding position.
  When 2-sided printing is performed, every other page is printed upside down when tablet binding is selected for the binding position.
  Windows: The setting is selected in the [Main] tab of the printer driver.
  macOS: The setting is selected in the [Layout] menu of the print window.

• Cancel printing, restart your PC and the machine, and try printing again.
  If there is only a small amount of free space remaining in the memory or local drive of your PC, or if a large number of jobs have been spooled on the machine and only a small amount of free space remains, text may be printed as garbled characters.
  To cancel printing:

• Windows:
  Double-click the printer icon that appears at the lower right of the task bar and click "Cancel All Documents" (or "Purge Print Documents") in the [Printer] menu.
• macOS:
  Double-click the name of the machine in the printer list, select the job that you wish to delete, and delete it.

If some printed characters are still garbled after restarting, ask your administrator to lengthen the timeout setting of [I/O Timeout] in the setting mode.

• In the Web page → [System Settings] → [Printer Settings] → [Condition Settings] → [I/O Timeout].

If garbled characters are being still printed after the above measures are taken, remove and then reinstall the printer driver.

• The network connection between the machine and your computer may not be working correctly. Check the machine's IP address and your computer's IP address, and make sure that your computer can connect to the machine. Also check if the correct "Print Port" is specified in your computer's driver settings.

• Check the IP address setting.
  If the machine does not have a permanent IP address (the machine receives an IP address from a DHCP server), printing will not be possible if the IP address changes.
  You can check the machine's IP address in [Network Status] of setting mode. If the IP address has changed, change the port setting in the printer driver. In the web page→ [Status] → [Network Status]
  See: Software Setup Guide
  If the IP address changes frequently, it is recommended that a permanent IP address be assigned to the machine. In the operation panel or Web page → [System Settings] → [Network Settings]
• Check if the correct print port is set on the computer.
  Windows:
  Click the [Start] button, select [Settings] → [Device] → [Devices and Printers]. (In Windows 11, click the [Start] button, select [Bluetooth & devices] → [Printers & scanners].)
  Select and then right-click the printer → [Printer properties]→ [Port]
  macOS:
  Delete and then reinstall the printer.