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COPYING PROBLEMS

Have functions been disabled by the administrator?
Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.

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AUTO SELECTION OF THE COLOR MODE DOES NOT TAKE PLACE CORRECTLY

2-SIDED COPYING DOES NOT TAKE PLACE

ROTATE COPY DOES NOT WORK

ENLARGE/REDUCE DOES NOT WORK

THE IMAGE IS TOO LIGHT OR TOO DARK

COLOR ARE OFF

PART OF THE IMAGE IS CUT OFF

COPIES COME OUT BLANK

I WANT TO COPY MULTIPLE A4 PAGES ONTO ONE A4 SHEET OF PAPER

MIXED SIZE ORIGINALS CANNOT BE SCANNED

THIN PAPER CANNOT BE SCANNED

THICK PAPER CANNOT BE SCANNED

AUTO SELECTION OF THE COLOR MODE DOES NOT TAKE PLACE CORRECTLY

Check Solution

Are you scanning one of the following types of originals? When Black & White is not selected:

  • Are there colors or coloring in the paper?

When Color is not selected:

  • Is the color in the original very light?
  • Is the color in the original very dark, almost black?
  • Is only a very small area of the original colored?
 When the color mode is set to "Auto", the machine detects whether the original is black and white or color when the [Color Start] key is tapped. However, when an original of a type as shown on the left is used, automatic detection may not give the correct result. In this event, specify the color mode manually.

2-SIDED COPYING DOES NOT TAKE PLACE

Check Solution

Does the paper type setting of the selected tray specify a type of paper that cannot be used for 2-sided copying?

Check "Paper Tray Settings" in the setting mode. "Settings" → [System Settings] → [Common Settings] → [Paper Settings] → [Paper Tray Settings] → [Tray Registration] → [Feeding Approved Job] Check the [Tray Settings] in the home screen. Tap the selected tray, and in the screen that appears, tap the [Paper Property] key. If the [Disable Duplex] checkbox in the paper properties screen is , the tray cannot be used for duplex printing. Change the paper type to a type that can be used for duplex printing.

Are you using a special size or type of paper?

For the paper types and sizes that can be used for two-sided copying, read "SPECIFICATIONS" in Start Guide.

Are you copying using settings that do not allow 2-sided copying?

2-Sided Copy can generally be combined with other modes as required, however, some combinations are not possible. If a prohibited combination is selected, a message will appear in the touch panel.

ROTATE COPY DOES NOT WORK

Check Solution

Did you select the copy ratio manually?

Use automatic ratio selection when copying.

Are you copying using settings that do not allow rotate copying?

Rotate copying can generally be combined with other modes as required, however, some combinations are not possible. If a prohibited combination is selected, a message will appear in the touch panel.

Is "Rotation Copy Setting" disabled in the setting mode?

Check with your administrator. If you are the administrator, enable [Rotation Copy Setting].
Select [System Settings] → [Copy Settings] → [Condition Settings] → [Rotation Copy Setting] → [Rotation Copy] in "Settings".

ENLARGE/REDUCE DOES NOT WORK

Check Solution

Are the original, paper, and ratio settings correct?

 Check if the original size that appears on the screen is correct. After that, check if the correct paper is selected. Tap the [Ratio] key and then tap the [Auto Image] key. The appropriate ratio for the original and paper will appear.

THE IMAGE IS TOO LIGHT OR TOO DARK

Check Solution

Is the image too light?

Select an appropriate exposure mode for the original being copied and adjust the exposure level manually.

Is the image too dark?

Has an appropriate exposure mode for the original type been selected?

Select one of the following modes depending on the original type. (This can be set in normal mode.)
  • Text Use this mode for regular text documents.
  • Text/Printed Photo This mode provides the best balance for copying an original which contains both text and printed photographs, such as a magazine or catalogue.
  • Text/Photo This mode provides the best balance for copying an original which contains both text and photographs, such as a text document with a photo pasted on.
  • Printed Photo This mode is best for copying printed photographs, such as photos in a magazine or catalogue.
  • Photo Use this mode to copy photos.
  • Map This mode is best for copying the light color shading and fine text found on most maps.
  • Light Original Use this mode for originals with light pencil writing.

Is the overall copy density too light?

 Change the overall copy density with either method below.
  • Changing the default setting Select "Settings (administrator)" - [System Settings] → [Image Quality Adjustment] → [Copy Image Quality] → [Quick Image Quality Adjustment]. Set default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to decrease the overall density.
  • Temporarily changing the setting Select Normal Mode (the setting cannot be changed in Easy Mode). In [Others] → [Quick Image Quality Adjustment], set default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to decrease the overall density. The setting is automatically reset when you return to the home screen.

COLORS ARE OFF

Check Solution

Did you perform "Registration Adjustment"?

Ask your administrator to perform "Registration Adjustment".
"Settings (administrator)" → [System Settings] → [Image Quality Adjustment] → [Collective Adjustment] → [Registration Adjustment] . If the color tones are off, perform [Auto Color Calibration (for Copy)] after finishing registration adjustment. (If the colors are still off after calibration, repeating calibration may improve the results.)
"Settings (administrator)" → [System Settings] → [Image Quality Adjustment] → [Common Functions] → [Auto Color Calibration (for Copy)]

PART OF THE IMAGE IS CUT OFF

Check Solution

Has an appropriate ratio been selected for the original size and paper size?

Select an appropriate ratio setting.

Are you using an AB (inch) size original?

When copying an AB (inch) size original, specify the original size manually.

COPIES COME OUT BLANK

Check Solution

Is the original placed face up or face down correctly?

When using the document glass, the original must be placed face down. When using the automatic document feeder, the original must be placed face up.

I WANT TO COPY MULTIPLE A4 PAGES ONTO ONE A4 SHEET OF PAPER

Check Solution

Use N-Up.

 N-Up lets you reduce and copy the images of up to eight A4 pages on one sheet. Tap the [N-Up] key. In normal mode, you can also add borders to N-Up copies.

MIXED SIZE ORIGINALS CANNOT BE SCANNED

Check Solution

Is Mixed Size Original setting performed?

 Perform the Mixed Size Original setting.

Is unsupported combination of sizes used?

 Check the supported combinations.

Is the original orientation correct?

 Place the original according to the instruction diagram in the Mixed Size Original screen.

THIN PAPER CANNOT BE SCANNED

Check Solution

Is the paper thickness applicable?

 Check the applicable paper thickness.

THICK PAPER CANNOT BE SCANNED

Check Solution

Is the paper thickness applicable?

 Check the applicable paper thickness.

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