Have functions been disabled by the administrator?
Some functions may have been disabled in the setting mode.
When user authentication is enabled, the functions that you can
use may be restricted in your user settings. Check with your administrator.
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Is the telephone line connected securely? |
Check the telephone line socket, the wall socket, and any extension adapters to make sure that all connections are secure. SIDE AND BACK |
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Is the correct dial mode set for your line? |
Ask your administrator to verify that "Dial Mode Setting" is set correctly for the line you are using. Select the telephone line type in "Dial Mode Setting" in the setting mode (administrator). "Settings" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Condition Settings] → [Dial Mode Setting] |
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Is a busy signal received? |
If a busy signal is received, the transmission is temporarily canceled and then automatically attempted again after a brief interval. The factory default setting : Two attempts at 3-minute intervals. "Settings" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Send Setting] → [Recall in Case of Line Busy] To cancel transmission, tap the job status display on the operation panel, tap the key of the job you want to delete, and tap [Stop/Delete] on the action panel. A message will appear to confirm the cancelation. Tap the [Cancel] key. |
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Did a communication error occur? |
If an error occurs preventing transmission, the transmission is temporarily canceled and then automatically re-attempted after a brief interval. "Settings (administrator)" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Send Setting] → [Recall in Case of Communication Error] To cancel transmission, tap the job status display on the operation panel, tap the key of the job you want to delete, and tap [Stop/Delete] on the action panel. A message will appear to confirm the cancelation. Tap the [Cancel] key. The machine supports error correction mode (ECM) and is configured to automatically resend any part of a fax that is distorted due to noise on the line. "Settings" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Condition Settings] → [ECM] |
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Does a message appear indicating that the memory is full? |
Divide the originals into sets and fax each set separately, or use direct transmission. If the memory becomes full, the transmission will be canceled. |
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Does a message appear notifying you that the original size was not detected? |
Place the original again. If the original size is still not detected correctly, specify the original size manually. |
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Does the job status screen (completed jobs) or a transaction report indicate that the transmission was not successful? |
Perform the transmission again. If the transmission is still not successful after recalling is performed as set in [Recall in Case of Line Busy] or [Recall in Case of Communication Error], the transmission failure will be indicated in the job status screen and the transaction report. |
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Did you place an original that is folded? |
Following the instructions in the display, unfold the original, place it in the automatic document feeder again, and re-scan it. If a folded original is placed in the automatic document feeder, an error will occur and scanning will be canceled when the actual original size is detected during scanning. |
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Are the sub-address and passcode correct? (When using F-code communication) |
Check with the operator of the other machine to make sure that the sub-address and passcode are correct. |
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Is the original placed face up or face down correctly? |
Place the original again in the correct orientation, and resend. When using the document glass, the original must be placed face down. When using the automatic document feeder, the original must be placed face up. Place the original correctly and send the fax again. |
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If the receiving machine is using thermal paper, was the thermal paper loaded with the wrong side out? |
Check with the operator of the other machine. |
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Has the rotation sending been set? |
Enable "Rotation Sending Setting" before transmission.
When [Rotation Sending Setting] is not enabled (the image is not rotated), an original
placed in the vertical orientation may be reduced by the receiving
machine.
"Settings" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Send Setting]
→ [Rotation Sending Setting] →
 If "Mixed Size Original" is enabled in Others and
an original with a different width is sent, rotate transmission
will be disabled. |
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Is the machine's clock set to the correct time? |
Set the clock to the correct time. "Settings" → [System Settings] → [Common Settings] → [Device Control] → [Clock] |
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Is a transmission in progress? |
If another transmission is in progress when the specified time arrives, the timer operation will begin after that transmission is finished. |
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Does a password entry screen appear? |
Enter the correct password using the numeric keys. [Hold Setting for Received Data Print] is enabled. If you do not know the password, check with your administrator. "Settings (administrator)" → [System Settings] → [Image Send Settings] → [Common Settings] → [Condition Settings] → [Hold Setting for Received Data Print] |
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Has cut-off printing been disabled in the setting mode (administrator)? |
Load the same size of paper as the received fax. If [Print Actual Size Cut off Disabled] is enabled in [Print Style Setting] in the setting mode (administrator) and a fax is received that is larger than any paper that is loaded, the fax will be received and stored in memory without being printed. (However, when a fax longer than A3 (11" x 17") size is received, it will be printed using multiple sheets of paper.) "Settings" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Receive Settings] → [Print Style Setting] |
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Is forwarding (Inbound Routing function) enabled for a received fax? |
If you need to print a received fax, ask your administrator. When the Inbound Routing function is enabled, received faxes are automatically forwarded to a specified address. If [Print at Error] is selected when Inbound Routing is enabled, received faxes will only be printed when an error occurs. "Settings (administrator)" → [Image Send Settings] → [Inbound Routing (Forwarding/Storing) Settings] → [Administration Settings] → [Inbound Routing Settings] |
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Is the paper other than the size that can be printed by fax reception loaded? |
If the paper other than the size with 5-1/2" x 8-1/2"R, 8-1/2" x 11", 8-1/2" x 11"R, 8-1/2" x 13", 8-1/2" x 13-2/5", 8-1/2" x 14", 11" x 17", A4, A4R is loaded in the machine, printing does not take place even if a fax is received. Load the papers of the above size. |
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Is little free memory remaining? |
If any of the following applies, print or delete
received faxes to increase available memory space for receiving
faxes.
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Is the original that was faxed also faint? |
Ask the other party to send the fax again using a suitable (darker) exposure setting. |
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Has the reception mode been set to [Manual Reception] in the setting mode? |
Set the reception mode to [Auto Reception]. When the reception mode is set to [Manual Reception], the machine will not receive faxes automatically. "Settings (administrator)" → [System Settings] → [Image Send Settings] → [Fax Data Receive/Forward (Manual)] → [Receive Settings] When [Switching from Manual to Automatic Reception] is selected in setting mode and a fax is received in manual reception mode, the machine will automatically switch to automatic reception after the specified number of rings and receive the fax. Ask your administrator to enable this setting. |
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Is little free memory remaining? |
Increase the amount of free memory.
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Is the external telephone connected? |
Check the connections. Check the telephone line socket, the wall socket, and any extension adapters to make sure that all connections are secure. |
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Is the line busy? |
Wait until the communication is completed. |
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Did you dial using the speaker? |
Use the external telephone. When you dial using the speaker, you will be able to hear the voice of the other party, but he or she will not hear your voice. Use the external telephone. (When the external telephone is not installed, you cannot talk to the other party.) |
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Has the maximum number of keys been stored? |
Adjust the number of stored keys. Delete addresses (one-touch keys and group keys) that are not being used. |
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Is the key being used in a reserved transmission or a transmission in progress? |
Wait until the transmission is finished or cancel the reserved transmission and then edit or delete the key. |
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Have functions been disabled by the administrator? |
Check with your administrator. Some functions may have been disabled in the setting mode. |
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Has your administrator enabled a function that prevents editing/deleting? |
Check with your administrator. If your administrator has enabled settings such as [Inbound Routing Settings], keys cannot be edited or removed. "Settings (administrator)" → [Image Send Settings] → [Inbound Routing (Forwarding/Storing) Settings] → [Inbound Routing Settings] |
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Press the [Sending History] key. (Send history only) |
Tap the [Sending History] key (Easy Fax mode) to show the send history. In normal mode, tap the [Sending History] key on the action panel. |
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Check with the [Job Status] key. |
Tap the [Job Status] key and tap the [Fax] tab to check the status of fax jobs. To check previous send or receive histories, tap the [Complete] key. To print communication results, open the action panel and tap [Print Image Sending Activity Report]. |
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Use the received fax forwarding settings in setting mode. |
You can forward received faxes to a forwarding destination set in advance. Enable [Inbound Routing Settings] in "Settings (administrator)" - [System Settings] → [Image Send Settings] → [Inbound Routing (Forwarding/Storing) Settings] → [Administration Settings]. Tap [Add] and set the forwarding destination and forwarding conditions. When the settings are completed, received faxes will be forwarded according to the set conditions. |
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Enable the image preview setting for received faxes in setting mode. |
You can forward received faxes to a forwarding destination set in advance. Enable [Received Data Image Check Setting] in "Settings (administrator)" - [System Settings] → [Image Send Settings] → [Common Settings] → [Condition Settings]. When a fax is received, tap the icon that appears next to the [Job Status] key at the top of the screen. In the system information screen that appears, tap the [Event Information] tab and tap the [Check Fax Reception Image] key. Tap the key of the received fax that you want to check, and tap [Check Image] on the action panel to show a preview of the fax. |
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Have you adjusted the volume in the speaker settings of setting mode? |
Adjust the on-hook volume, ringing volume, line monitor volume, send/receive completion volume, and send/receive error volume in "Settings (administrator)"."Settings (administrator)" → [System Settings] → [Common Settings] → [Sound Settings] → [Beep Sound Settings (Image Send)] |
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You can adjust the volume of the original scan complete sound in the scan complete sound setting of setting mode. |
A complete sound is heard when scanning of the original is completed. In "Settings (administrator)", select [System Settings] → [Common Settings] → [Sound Settings] → [Beep Sound Settings (Common)] → [Scan Complete Sound (Image Send)] to adjust the volume. |
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You can store sender information in "Own Name and Destination Set" in setting mode. |
To store sender information, select "Settings (administrator)] - [System Settings] → [Image Send Settings] → [Common Settings] → [Own Name and Destination Set]. |
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Has broadcast setting been disabled in the setting mode (administrator)? |
Broadcast transmission cannot be performed when "Settings (administrator)" - [System Settings] → [Image Send Settings] → [Fax Settings] → [Send Setting] → [Disable Fax Broadcasting] is disabled. |
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Did you retrieve a received fax that was printed? |
The data notification indicator blinks until received faxes are retrieved. |
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Is an error preventing received faxes from being printed? |
The information indicator blinks in white until the received fax print is removed. Clear the error that is preventing printing. |
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Tap the [Address Review] key. |
Tap the [Address Review] key to view a list of the addresses. |
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Is "Fax Dest. Confirmation Mode" enabled in setting mode? |
Enable "Settings (administrator)" - [System Settings] → [Image Send Settings] → [Fax Settings] → [Condition Settings] → [Fax Dest. Confirmation Mode]. When this setting is enabled, an address confirmation message will appear when you send a fax to prevent erroneous transmission. |
Version 03a / bp70m65_usr_03a_us
