Have functions been disabled by the administrator?
Some functions may have been disabled in the setting mode.
When user authentication is enabled, the functions that you can
use may be restricted in your user settings. Check with your administrator.
▼Expand all
▲Close all
 Check |
 Solution |
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Did you enable document filing in the printer driver? |
Enable document filing.
In print mode, enable document filing on the [Job Handling] tab of
the printer driver.
In other than print mode, specify Document Filing settings from
Quick File or File. |
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Check |
Solution |
|---|---|
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Do the custom folders created with the machine appear in "Folder Information"? (When printing) |
Click the [Get Folder Name] button in the document filing
save screen of the printer driver to call up the custom folders
that have been created on the machine. |
|
Does the custom folder have a PIN Code? |
Enter the PIN Code configured in the machine in
the document filing save screen. |
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Check |
Solution |
|---|---|
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Did you enable the [Delete] checkbox to print a stored file? |
If you print the file by enabling the [Delete]
checkbox, the file is automatically deleted after being printed.
The file property can be set to [Protect] to prevent the file
from being easily deleted. |
|
Has automatic deletion of document filing files been enabled? |
If files that you need have been deleted, consult
the administrator of the machine.
When [Automatic Deletion of File Settings] is enabled in the setting mode, the files
in the
specified folders are periodically deleted. (Even when the file
property is [Confidential] or [Protect], the file may be deleted.) "Settings (administrator)" → [System Settings] → [Document Filing Settings] → [Automatic Deletion of File Settings] |
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Check |
Solution |
|---|---|
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Is the property of the file set to [Protect]? |
A file cannot be deleted when its property is set
to [Protect].
Change the file property from [Protect] to [Sharing] and then
delete the file. |
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Check |
Solution |
|---|---|
|
Is the file in the Quick File folder? |
Move the file to a different folder and then set
its property to "Confidential".
[Confidential] cannot be specified for a file in the Quick File folder.
(Note that [Protect] can be specified for a file in the Quick
File folder to prevent it from being easily deleted.) |
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Check |
Solution |
|---|---|
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Did you enter the wrong password/PIN Code? |
Check with your administrator. |
|
Check |
Solution |
|---|---|
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Does the name include characters that cannot be used in a file or folder name? |
The following characters cannot be used in a file
or folder name:
? / " : < > * \ | |
|
Check |
Solution |
|---|---|
|
Did you insert the USB memory device? |
When you insert a USB memory device in the machine,
a message will appear. To perform USB Direct Print, tap the [Print from external memory
device (USB)] key. |
|
Did you select [Select File from USB Memory to Print] in Document Filing mode? |
Tap [Select File from USB Memory to Print] on the action panel of Document Filing
mode. |
BEFORE USING THE MACHINE
OPERATION OF THE MACHINE
PRINTER
DOCUMENT FILING
CONVENIENT USE OF THE MACHINE
SETTING MODE
TROUBLESHOOTING
APPENDIX
BP-B550PW
User's Manual
Version 01a / bpb550pw_usr_01a_us
