SHARP

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GENERAL PROBLEMS

Have functions been disabled by the administrator?
Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.

CHECK LIST

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I CAN'T USE A PARTICULAR FUNCTION OR PERIPHERAL DEVICE

I DON'T KNOW HOW TO CHECK THE TOTAL NUMBER OF PAGES USED

THE OPERATION PANEL CANNOT BE USED

PRINTING IS NOT POSSIBLE OR STOPS DURING A JOB

I DON'T KNOW HOW TO PROHIBIT COLOUR PRINTING

THE DISPLAYED TRAY PAPER SIZE IS NOT CORRECT

THE ORIGINAL MISFEEDS (AUTOMATIC DOCUMENT FEEDER)

MULTIPLE ORIGINALS ARE FED AT THE SAME TIME AND CANNOT BE LOADED CORRECTLY (AUTOMATIC DOCUMENT FEEDER)

THE EJECTED MANUSCRIPTS ARE NOT ALIGNED NEATLY (AUTOMATIC DOCUMENT FEEDER)

THE PAPER MISFEEDS

PAPER DOES NOT FEED FROM THE PAPER TRAY

I DON'T KNOW HOW TO CHANGE THE PAPER SIZE

THE OUTPUT IS NOTICEABLY CURLED AND UNEVEN

THE IMAGE IS SKEWED ON THE PAPER

LINES APPEAR IN THE IMAGE

SMUDGES APPEAR ON PRINTED OUTPUT

WHEN PRINTING ON THICK PAPER, THE PRINT RESULT IS DIRTY FROM THE 2ND PAGE ON

PART OF THE IMAGE IS CUT OFF

PRINTING TAKES PLACE ON THE WRONG SIDE OF THE PAPER

THE CONNECTED USB DEVICE CANNOT BE USED

THE TOUCH PANEL DISPLAY IS DIFFICULT TO VIEW

YOU WERE LOGGED OUT WITHOUT LOGGING OUT YOURSELF

I DON'T KNOW WHERE THE IP ADDRESS SETTING IS

I DON'T KNOW HOW TO ADJUST THE TIME THE MACHINE ENTERS ENERGY SAVE MODE

I FORGOT THE ADMINISTRATOR PASSWORD

I DON'T KNOW WHOM TO CONTACT FOR MAINTENANCE AND SERVICE

"The inside of the machine is being cooled down. Please wait." MESSAGE IS DISPLAYED

I CAN'T USE A PARTICULAR FUNCTION OR PERIPHERAL DEVICE

Check Solution

Have functions been disabled by the
administrator?
  • Check with your administrator.
    Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings.

I DON'T KNOW HOW TO CHECK THE TOTAL NUMBER OF PAGES USED

Check Solution

Hold down the [Home Screen] key.
  • When you hold down the [Home Screen] key, a message showing the total page usage and toner level will appear.

You can check in the status of setting mode.
  • [Total Count] appears in the [Status] of setting mode. You can check the total pages used from this item.

THE OPERATION PANEL CANNOT BE USED

Check Solution

Is the power indicator lit?
  • If the power indicator is not lit up, insert the power plug in the power outlet.
  • Make sure that the power plug is firmly inserted in the power outlet, turn the power switch on.

Did you just power on the machine?
  • Wait until a message appears indicating that the machine is ready.
    After the [Power] button is turned on, the machine requires some time to complete warmup operation. During warmup operation, functions can be selected, but a job cannot be run.

Is the power indicator blinking?
  • Auto Power Shut-Off mode has activated. To return the machine to normal operation, press the [Power] button. For more information, see TURNING ON THE POWER.

Is a cover open or a device separated
from the machine?
  • Read the message and take appropriate actions.
    A warning message will appear when a cover is open or a device is separated from the machine.

Did login fail three times in a row?
  • After operation unlocks, log in using the correct user information.
    When [A Warning when Login Fails] is enabled in the setting mode and login fails 3 times in a row, a warning will be displayed and user authentication operation will lock for 5 minutes.
    (If you do not know your user information, contact your administrator.)
  • In the Web page, [System Settings] → [Authentication Settings] → [Default Settings] → [A Warning when Login Fails]

Does the message "Call for service.
Code:xx-xx*." appear in the touch
panel?
*Letters and numbers appear in xx-xx.
  • Turn on the machine power again.
  • Make sure that no jobs are running in the fixed display area, and press the [Power] button and then tap [Power Off] key on the touch panel. Wait for a while after the screen turns off, unplug the power plug from the power outlet, wait at least 10 seconds, plug it in the power outlet, and press the [Power] button to turn on the power.
  • If the message still appears after switching the power off and on several times, it is likely that a failure has occurred that requires service. In this event, stop using the machine, unplug the power plug, and contact your dealer or nearest authorised service representative. (When contacting your dealer or nearest authorised service representative, inform them of the displayed error code.)

PRINTING IS NOT POSSIBLE OR STOPS DURING A JOB

Check Solution

Is a tray out of paper?
  • Add paper as instructed by the message in the touch panel.

Is the machine out of toner?

Has a paper misfeed occurred?
  • Remove the misfeed as instructed by the message in the touch panel.

Is the output tray full?
  • The maximum number of output sheets in the output tray has been reached.
    Remove the paper from the tray and tap the [Resume Print] key to continue printing.

Is the toner collection container full?
  • Replace the toner collection container as instructed by the message in the touch panel.

Are restrictions placed on the trays
that can be used in fax mode.
  • Check the settings in [Paper Tray Settings] and see if checkmarks appear in the checkboxes of each mode ([Feeding Approved Job]).
    Functions without a checkmark cannot be used for printing using that tray.
  • From the operation panel, [Paper Tray Settings] → [Feeding Approved Job]

I DON'T KNOW HOW TO PROHIBIT COLOUR PRINTING

Check Solution

You can prohibit colour printing in
User Control.
  • When user authentication is enabled, you can prohibit colour printing for specific users.
  • In the Web page → [User Control] → [User Settings] → [User List].
  • In the Web page → [User Control] → [Access Control Settings] → [Page Limit Group].

For printing mode, you can set
printing to black & white priority in the
printer driver settings.

  • Although this does not prohibit colour copies, you can set the colour mode to black & white priority as a means of reducing the number of colour pages printed.
  • Printing
  • Select [Grayscale] on the [Main] tab of the printer driver.

THE DISPLAYED TRAY PAPER SIZE IS NOT CORRECT

Check Solution

Is the paper size loaded to the bypass
tray same with the paper size being
displayed in the touch panel?

  • Set the "Tray Settings" setting on the home screen and change to the paper size loaded with the paper size setting of the bypass tray.

THE ORIGINAL MISFEEDS (AUTOMATIC DOCUMENT FEEDER)

Check Solution

Is too much paper loaded into the
document feeder tray?

Is the original a long original?
  • When using the automatic document feeder to scan a long original, set the scan size to [Long Size].
    (Note that long originals can be scanned using the fax function.)

Is the feed roller dirty?

MULTIPLE ORIGINALS ARE FED AT THE SAME TIME AND CANNOT BE LOADED CORRECTLY (AUTOMATIC DOCUMENT FEEDER)

Check Solution

Are your originals warped or folded?
Are you using a pasted originals?
  • Fix any warps or folds in the originals. Fan the originals well and load them in automatic document feeder. Align the edges of the original and set the original size.
    Depending on the condition of the original, the type of paper, and the temperature and humidity of the environment in which the machine is used, multiple sheets of paper may be fed at the same time and may not be loaded correctly, or the ejected originals may not be neatly aligned.
    It may be improved by the following settings.

THE EJECTED MANUSCRIPTS ARE NOT ALIGNED NEATLY (AUTOMATIC DOCUMENT FEEDER)

Check Solution

Is the manuscript set correctly?
Depending on the condition of the
original, the type of paper, the
temperature at the time of use, and
the humidity environment, the ejected
originals may not be aligned neatly.
  • Depending on the condition of the original, the type of paper, the temperature at the time of use, and the humidity environment, the ejected originals may not be aligned neatly.
    It may be improved by the following settings.

THE PAPER MISFEEDS

Check Solution

Is tray properly inserted all the way
into the machine?

  • Push the tray firmly all the way into the machine.

Is a torn piece of paper remaining in
the machine?
  • Follow the instructions in the touch panel to remove all paper.

Is too much paper loaded in the tray?
  • Reload the paper. Load no more than the maximum number of sheets and do not exceed the indicator line.
    LOADING PAPER

Are multiple sheets feeding at once?
  • Fan the paper well before loading it.

Are you using paper that is not within
the specifications?
  • Use SHARP-recommended paper.
    Using paper that is for other models or special paper that is not supported may result in misfeeds, creases, or smudges.
  • - "SUPPLIES" in Start Guide

Has paper in the paper tray absorbed
moisture?

  • If you will not use paper for a long period, remove it from the tray, place it in a plastic bag and store in a cool, dark place, to prevent moisture absorption.

Are the bypass tray guides adjusted
to the width of the paper?

Are the tray guides adjusted to the
width of the paper?

Is the feed roller dirty?

Is the paper size specified?
  • If you are using a non-standard size, be sure to specify the paper size.
    If the size of paper loaded into a tray was changed, be sure to check the paper size setting.

Did you add paper to the tray?
  • To add paper, press down the pressure plate until it locks, remove any paper remaining in the bypass tray, combine it with the paper to be added, and place in the bypass tray again.
    If paper is added without removing the remaining paper, a misfeed may occur.
    Do not add paper in tray 1 to 2.

Are you using punched paper?
  • When using punched paper, set the paper type to punched.

Are you using label sheets that
cannot be used?
  • Labels without a carrier sheet may stick to the transfer surface and cause a misfeed.

Remove the paper, turn it over, and
reload it. Using a different paper type
may solve the problem.

Have you forgotten to remove the
divider plate even though A4 size
paper is loaded in tray?
  • When loading A4 size paper in tray, remove divider plate. Move divider plate all the way to the paper feed opening (right side), and pull up.
    TRAY 1 - 2

Did you load an envelope?
  • When loading envelopes in tray, do not exceed the indicator line.
  • Set the paper type to "Envelope", and for the paper size, specify the paper size you set.

PAPER DOES NOT FEED FROM THE PAPER TRAY

Check Solution

Is the paper loaded correctly into the
paper tray?
  • Set the guides to the size of the paper.
    Reload the paper. Load no more than the maximum number of sheets and do not exceed the indicator line.
    LOADING PAPER

Has the tray been prohibited in fax
modes?
  • Check the settings in [Paper Tray Settings] and see if checkmarks appear in the checkboxes of fax mode ([Feeding Approved Job]). Functions without a checkmark cannot be used for printing using that tray.
  • From the operation panel, [Paper Tray Settings] → [Feeding Approved Job]

I DON'T KNOW HOW TO CHANGE THE PAPER SIZE

Check Solution

Set the paper size used in each tray in
the tray settings.
  • The "Tray Settings" key can be found in the home screen.
    Tap this key to display the tray settings screen.
    Tap the tray whose paper size you want to change, select the paper type, and then tap the [Size] tab. Select the paper size and tap the [OK] key.
    If you loaded a special size of paper in the bypass tray, tap the [Direct Entry] key after tapping the [Size] tab, enter the paper size manually, and tap the [OK] key.

THE OUTPUT IS NOTICEABLY CURLED AND UNEVEN

Check Solution

Remove the paper, turn it over, and
reload it. Using a different paper type
may solve the problem.

THE IMAGE IS SKEWED ON THE PAPER

Check Solution

Is too much paper loaded into the a
tray?
  • Reload the paper. Load no more than the maximum number of sheets and do not exceed the indicator line.
    The maximum number of sheets varies depending on the paper type setting.

Are the tray guides adjusted to the
width of the paper?
  • Adjust the bypass tray guides to the width of the paper so that they slightly contact the sides of the paper.

Are the original guides adjusted to the
width of the paper?
  • Adjust the original guides to the width of the paper.

LINES APPEAR IN THE IMAGE

Check Solution

Are the scanning areas of the
document glass or automatic
document feeder dirty?

Is the bypass feed roller dirty?

Did you clean the laser unit?

SMUDGES APPEAR ON PRINTED OUTPUT

Check Solution

Are you using paper that is not within
the specifications?
  • Use SHARP-recommended paper.
    Using paper that is for other models or special paper that is not supported may result in misfeeds, creases, or smudges.
  • - "SUPPLIES" in Start Guide
  • Try setting the paper type to a type that is slightly heavier or slightly lighter than normal. (For plain paper, switch plain paper 1 to plain paper 2 or plain paper 2 to plain paper 1.) Depending on the paper type, print quality may be improved. For details, contact your dealer or nearest authorised service representative.

Are you printing on pre-punched
paper?
  • Take care that the image does not overlap the punch holes.
    If the printed image overlaps the punch holes, smudges may appear on the reverse side of the paper following 1-sided printing, or on both sides following 2-sided printing.

Does a message appear indicating
the need for maintenance?
  • Contact your dealer or nearest authorised service representative as soon as possible.

Remove the paper, turn it over, and
reload it. Using a different paper type
may solve the problem.

WHEN PRINTING ON THICK PAPER, THE PRINT RESULT IS DIRTY FROM THE 2ND PAGE ON

Check Solution

Has the paper type been set correctly?
  • Set the correct paper type in the tray settings. Make sure that the following did not occur:
  • When using heavy paper, change the paper type in the tray settings to Heavy. (The image may disappear if rubbed.)
  • Paper other than heavy paper is being used, but heavy paper is selected in the tray settings. (This may cause creases and misfeeds.)

PART OF THE IMAGE IS CUT OFF

Check Solution

Set the original size.
  • Set the original size.

Was the original placed in the correct position?

PRINTING TAKES PLACE ON THE WRONG SIDE OF THE PAPER

Check Solution

Is the paper loaded with the print side
facing in the correct direction?
  • Make sure that the print side of paper is facing in the correct direction.
  • Trays 1 to 2, Bypass Tray:
    Place the paper with the print side face up.*
    * When the paper type is "Pre-Printed" or "Letter Head", load the paper in the opposite way.
    (Except when [Disabling of Duplex] is enabled in the setting mode (administrator).
    For information about the setting mode, consult your administrator.)

THE CONNECTED USB DEVICE CANNOT BE USED

Check Solution

Is the USB device compatible with the
machine?
  • Check the file format of the USB memory device.
    If the USB memory is formatted as other than FAT32, NTFS or exFAT, use a computer to change the format to FAT32, NTFS, or exFAT.

Is the connected USB device
recognized correctly?
  • When a USB device is connected to the machine and correctly recognized, an icon ( ) will appear at the bottom of the touch panel. If it is not recognized, connect it once again.

THE TOUCH PANEL DISPLAY IS DIFFICULT TO VIEW

Check Solution

Is the brightness properly adjusted?
  • Tap the [Brightness Adjustment] key on the Menu screen to adjust the brightness.

YOU WERE LOGGED OUT WITHOUT LOGGING OUT YOURSELF

Check Solution

Did Auto Clear activate?
  • When user authentication is used, the currently logged in user will be automatically logged out if Auto Clear activates. Log in again.
    If you are the administrator, change the time setting of Auto Clear or disable Auto Clear in [Auto Clear Setting].
  • From the operation panel, [System Settings] → [Common Settings] → [Operation Settings] → [Auto Clear Setting]

I DON'T KNOW WHERE THE IP ADDRESS SETTING IS

Check Solution

The IP address is set in the Network
Settings of Setting mode.
  • To set a permanent IP address, ask your network administrator for the IP address assigned to the machine and other information necessary for the Network Settings.
  • In the Web page → [System Settings] → [Network Settings] → [Interface Settings]
  • From the operation panel, [System Settings] → [Network Settings] → [Wired Settings] → [IPv4 Settings], [IPv6 Settings]

I DON'T KNOW HOW TO ADJUST THE TIME THE MACHINE ENTERS ENERGY SAVE MODE

Check Solution

Set the time the machine enters
energy save mode in the Energy Save
settings of setting mode.
  • Set the time the machine enters energy save mode in the Energy Save settings of setting mode.
    Set the time the machine enters Preheat Mode.
  • In the Web page → [System Settings] → [Energy Save] → [Eco Setting] → [Preheat Mode Setting]
  • From the operation panel, [System Settings] → [Energy Save] → [Preheat Mode Setting]
  • Set the time that Auto Power Shut-Off takes place
  • In the Web page → [System Settings] → [Energy Save] → [Eco Setting] → [Auto Power Shut-Off Timer]
  • From the operation panel, [System Settings] → [Energy Save] → [Auto Power Shut-Off Timer]

I FORGOT THE ADMINISTRATOR PASSWORD

Check Solution

Was the administrator password
changed from the factory default
setting?
  • Contact your dealer or nearest authorised service representative.
    For the factory default administrator password, see "FOR THE ADMINISTRATOR" in Start Guide. After changing the password, take special care to remember it.

I DON'T KNOW WHOM TO CONTACT FOR MAINTENANCE AND SERVICE

Check Solution

Please check the customer support information.
  • Contact your dealer or nearest authorised service representative.

"The inside of the machine is being cooled down. Please wait." MESSAGE IS DISPLAYED

Check Solution

Is there an obstruction blocking the
machine's ventilation openings or is
the room temperature too hot?
  • If the inside of the machine becomes hot, it will automatically shift to the cooling mode and print out with an interval between printouts. Check to make sure that there is no obstruction blocking the ventilation openings of the machine and that the room temperature is not too hot. If the message continues to appear, turn off the power, wait a few minutes, and try again.

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