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PRINTING PROBLEMS

Have functions been disabled by the administrator?
Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.

CHECK LIST

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PRINTING DOES NOT TAKE PLACE

I DON'T KNOW WHICH PRINTER DRIVER TO INSTALL

I DON'T KNOW HOW TO CANCEL PRINTING

COLOUR PRINTING DOES NOT TAKE PLACE

I DON'T KNOW HOW TO SWITCH BETWEEN COLOUR AND BLACK & WHITE PRINTING

I DON'T KNOW HOW TO PRINT ON SPECIAL MEDIA (ENVELOPES, ETC.)

2-SIDED PRINTING DOES NOT TAKE PLACE

DIRECT PRINTING OF A FILE IN A SHARED FOLDER ON A COMPUTER IS NOT POSSIBLE

A TRAY OR OTHER PERIPHERAL DEVICE INSTALLED ON THE MACHINE CANNOT BE USED

THE IMAGE IS GRAINY

THE IMAGE IS TOO LIGHT OR TOO DARK

COLOURS ARE OFF

TEXT AND LINES ARE FAINT AND DIFFICULT TO SEE

PART OF THE IMAGE IS CUT OFF

PART OF THE IMAGE IS CUT OFF

MANY GARBLED CHARACTERS ARE PRINTED

AFTER THE ROUTER WAS REPLACED, I CAN NO LONGER PRINT TO THE MACHINE

PRINTING DOES NOT TAKE PLACE

Check Solution

Is your PC connected correctly to the
machine?

  • Make sure that the cable is connected securely to the LAN connector of your PC and that of the machine.
    If you are connecting to a network, make sure that the LAN cable is securely connected to the hub as well.
    INTERIOR, SIDE AND BACK

Is the machine connected to the same
network (LAN, etc.) as your PC?
  • The machine must be connected to the same network as your PC.
    If you do not know which network the machine is connected to, ask the network administrator.

Have you changed your network
environment by replacing a computer
or adding a new router?
  • The connection to the computer may not be correct due to a change in IP address caused by replacing your computer or by a change in the network environment. Contact your network administrator to confirm that the settings between the machine and your computer or network environment are correct.

Is the IP address selected correctly?
(Windows)

  • Check the IP address setting.
    If the machine does not have a permanent IP address (the machine receives an IP address from a DHCP server), printing will not be possible if the IP address changes.
    You can check the machine's IP address in [Network Status] of setting mode. If the IP address has changed, change the port setting in the printer driver.
  • In the Web page→ [Status] → [Network Status]
    See: Software Setup Guide
  • If the IP address changes frequently, it is recommended that a permanent IP address be assigned to the machine.
  • In the operation panel or Web page, → [System Settings] → [Network Settings]

Are you using a printer port created
using Standard TCP/IP Port?
(Windows)
  • Check the PC settings.
    When a port created with Standard TCP/IP Port in Windows is used and the [SNMP Status Enabled] checkbox is , it may not be possible to print correctly. Change the [SNMP Status Enabled] checkbox to .
    See: Software Setup Guide

Is your computer in an unstable
state?

  • Restart your computer.
    Printing is sometimes not possible when you run multiple applications at once or there is insufficient memory or local drive space. Restart your computer.

Is the machine specified correctly in
the application that you are using for
printing?

  • Check whether the machine's printer driver has been selected from the print window of the application.
    If the machine's printer driver does not appear in the list of available printer drivers, it may not be installed correctly. Remove the printer driver and then install it once again.
    See: Software Setup Guide

Are the network connection devices
operating normally?

  • Make sure that the routers and other network connection devices are operating correctly.
    If a device is not powered on or is in an error state, see the manual of the device to correct the problem.

Is the I/O timeout setting too short?

  • Check with your administrator.
    If the I/O timeout setting is too short, errors may occur while writing to the printer. Ask the administrator of the machine to configure an appropriate time in "I/O Timeout".
  • In the Web page → [System Settings] → [Printer Settings] → [Condition Settings] → [I/O Timeout].

Was a Notice Page printed?

  • Check the Notice Page.
    A Notice Page will be printed to indicate the cause of the problem if a print job cannot be performed as specified and the cause is not shown in the display. Read the printed page and take appropriate actions.
    For example, a Notice Page will be printed in the following situations.
  • The print job is too large to fit in memory.
  • A function that has been prohibited by the administrator is specified.

    By factory default, Notice Pages are not printed.

Have functions been disabled by the
administrator?

  • Check with your administrator.
    When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.

Did you save settings in the Condition
Settings that cannot be used
with your current option configuration?
  • Initialize the Condition Settings.
    If you change your option configuration after changing the Condition Settings, the Print Settings screen may not appear. Return to your original option configuration, or initialize the Condition Settings.

I DON'T KNOW WHICH PRINTER DRIVER TO INSTALL

Check Solution

Check the features of each printer
driver before installing.
  • Each printer driver has specific features. Install and use the printer drivers that match your needs.
  • PCL6 printer driver
    The machine supports the Hewlett-Packard PCL6 printer control languages. Prints fast and is good for regular print jobs.
  • PS printer driver
    The PS printer driver supports the PostScript 3 page description language developed by Adobe Inc.
    Excellent reproduction of images that include fine graphics.
  • PPD driver
    The PPD driver enables the machine to use the standard Windows PS printer driver.

I DON'T KNOW HOW TO CANCEL PRINTING

Check Solution

Follow the steps below to cancel printing
  • If the print data has not been spooled to the machine, refer to the manual for your operating system or application.

COLOUR PRINTING DOES NOT TAKE PLACE

Check Solution

Is the colour mode set to "Color"?

  • Select "Auto" or "Color" for the colour mode setting.
    Windows:
    The setting is selected in the [Main] tab or [Image Quality] tab of the printer driver. macOS:
    The colour mode setting is configured in the [Image Quality] menu of the print window.

Have functions been disabled by the
administrator?

  • Check with your administrator.
    When user authentication is enabled, the functions that you can use may be restricted in your user settings.

I DON'T KNOW HOW TO SWITCH BETWEEN COLOUR AND BLACK & WHITE PRINTING

Check Solution

The colour mode setting is configured
in the printer driver.
  • Select "Auto" or "Color" for the colour mode setting.
    Windows:
    The setting is selected in the [Main] tab of the printer driver.
    macOS:
    The print mode setting is configured in the [Image Quality] menu of the print window.

I DON'T KNOW HOW TO PRINT ON SPECIAL MEDIA (ENVELOPES, ETC.)

Check Solution

For envelopes*, use tray or the
bypass tray, and for special papers
such as label paper, use the bypass
tray.
  • For envelopes, set envelopes in tray or in the bypass tray. For special papers such as label paper, set the paper in the bypass tray. After loading the media, set the paper size and paper in [Tray Settings] in the home screen. In addition, check the method of setting the paper, and the type and size of paper, such as the envelope type, etc. When you have completed the settings on the machine, set the "Original Size" and "Paper Size" appropriately on the [Main] tab of the printer driver.
    * Depending on the countries or regions, envelopes may not be available.

2-SIDED PRINTING DOES NOT TAKE PLACE

Check Solution

Are you using a special size or type of
paper?

  • Check the paper types and sizes that can be used for two-sided copying.

Have functions been disabled by the
administrator?

  • Check with your administrator.
    Some functions may have been disabled in the setting mode. Check with your administrator.
    When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.

DIRECT PRINTING OF A FILE IN A SHARED FOLDER ON A COMPUTER IS NOT POSSIBLE

Check Solution

Is [IPsec Settings] enabled on the
machine?

  • Check with your administrator.
    When [IPsec Settings] is enabled in the setting mode, direct printing of a file in a shared folder may not be possible in your PC environment. For information about [IPsec Settings], consult your administrator.
  • In the Web page → [Security Settings] → [IPsec Settings]

A TRAY OR OTHER PERIPHERAL DEVICE INSTALLED ON THE MACHINE CANNOT BE USED

Check Solution

Have the peripheral devices that
are installed on the machine been
configured with the printer driver?

  • Open the printer properties dialog box and click [Auto Configuration] on the [Configuration] tab. (Windows) If auto configuration cannot be executed, see the Software Setup Guide.

THE IMAGE IS GRAINY

Check Solution

Are the printer driver settings
appropriate for the print job?

  • Check the settings of the printer driver.
    When selecting print settings, select a print mode from [600dpi] or [600dpi (High Quality)]. When you need a very clear image, select [600dpi (High Quality)].
    Windows:
    The resolution setting is selected in the [Image Quality] tab of the printer driver properties window.
    macOS:
    The resolution setting is configured in the [Printer Features] menu of the print window.

THE IMAGE IS TOO LIGHT OR TOO DARK

Check Solution

Does the image (particularly a photo)
need correction?
(Windows)
  • Check the settings of the printer driver.
    Correct brightness and contrast with [Image Quality] on the [Color Adjustment] tab of the printer driver. Use these settings to make simple corrections in a case such as when image editing software is not installed on your computer.

COLOURS ARE OFF

Check Solution

Did you perform "Registration
Adjustment"?

  • Ask your administrator to perform "Registration Adjustment".
  • From the operation panel, [System Settings] → [Image Quality Adjustment] → [Registration Adjustment].
  • If the colour tones are off, perform [Auto Calibration] after finishing registration adjustment. (If the colours are still off after calibration, repeating calibration may improve the results.)
  • From the operation panel, [System Settings] → [Image Quality Adjustment] → [Auto Calibration].

TEXT AND LINES ARE FAINT AND DIFFICULT TO SEE

Check Solution

Was colour data printed in black and
white?
(Windows)

  • Check the settings of the printer driver.
    When colour text and lines are printed in black and white, they may become faint and difficult to see. To have colour text or lines (areas) that could become faint converted to black, select [Text To Black] or [Vector To Black] on the [Image Quality] tab of the printer driver. (Raster data such as bitmap images cannot be adjusted.)

PART OF THE IMAGE IS CUT OFF

Check Solution

Does the paper size specified by the
job match the size of paper loaded
into the tray?

  • Make sure that the paper size setting matches the size of paper loaded into the tray.
    Windows: The setting is selected in the [Paper Source] tab of the printer driver.
    If [Paper Tray] is selected, check the loaded paper and the paper size setting.
    macOS: The setting is selected in the [Page Setup] menu.

Is the print orientation setting (portrait
or landscape) correct?

  • Set the print orientation to match the image.
    Windows: The setting is selected in the [Main] tab of the printer driver.
    macOS: The setting is selected in the [Page Setup] menu.

Are the margins set correctly in the
layout settings of the application?

  • Select an appropriate paper size and margins in the layout settings of the application.
    If the edge of the image extends outside the printable area of the machine, the edge will be cut off.

THE IMAGE IS UPSIDE DOWN

Check Solution

Are you using a type of paper
(envelopes, punch paper, etc.)
that can only be loaded in a fixed
orientation?
  • Rotate the image 180 degrees before printing.
    When the image size and paper size are the same but the orientations are different, the orientation of the image is automatically rotated to match the paper. However, when the paper can only be loaded in a fixed orientation, the image may be printed upside down. In this event, rotate the image 180 degrees before printing.
    Windows: The setting is selected in "Orientation" on the [Main] tab of the printer driver.
    macOS: The setting is selected in the [Layout] menu of the print window.

Is the correct binding position
selected for 2-sided printing?

  • Be sure to set the appropriate binding position.
    When 2-sided printing is performed, every other page is printed upside down when tablet binding is selected for the binding position.
    Windows: The setting is selected in the [Main] tab of the printer driver.
    macOS: The setting is selected in the [Layout] menu of the print window.

MANY GARBLED CHARACTERS ARE PRINTED

Check Solution

Is your computer or the machine in an
unstable state?

  • Cancel printing, restart your PC and the machine, and try printing again.
    If there is only a small amount of free space remaining in the memory or local drive of your PC, or if a large number of jobs have been spooled on the machine and only a small amount of free space remains, text may be printed as garbled characters.
    To cancel printing:
  • Windows:
    Double-click the printer icon that appears at the lower right of the task bar and click "Cancel All Documents" (or "Purge Print Documents") in the [Printer] menu.
  • macOS:
    Double-click the name of the machine in the printer list, select the job that you wish to delete, and delete it.
  • If some printed characters are still garbled after restarting, ask your administrator to lengthen the timeout setting of [I/O Timeout] in the setting mode.
  • In the Web page → [System Settings] → [Printer Settings] → [Condition Settings] → [I/O Timeout].
  • If garbled characters are being still printed after the above measures are taken, remove and then reinstall the printer driver.

AFTER THE ROUTER WAS REPLACED, I CAN NO LONGER PRINT TO THE MACHINE

Check Solution

Does your computer connect to the
machine?
  • The network connection between the machine and your computer may not be working correctly. Check the machine's IP address and your computer's IP address, and make sure that your computer can connect to the machine. Also check if the correct "Print Port" is specified in your computer's driver settings.
  • Check the IP address setting.
    If the machine does not have a permanent IP address (the machine receives an IP address from a DHCP server), printing will not be possible if the IP address changes.
    You can check the machine's IP address in [Network Status] of setting mode. If the IP address has changed, change the port setting in the printer driver.
    • In the Web page→ [Status] → [Network Status]
      See: Software Setup Guide
  • If the IP address changes frequently, it is recommended that a permanent IP address be assigned to the machine.
  • In the operation panel or Web page → [System Settings] → [Network Settings]
  • Check if the correct print port is set on the computer.
    Windows:
    Click the [Start] button, select [Settings] → [Device] → [Devices and Printers]. (In Windows 11, click the [Start] button, select [Bluetooth & devices] → [Printers & scanners].)
    Select and then right-click the printer → [Printer properties]→ [Port]
    macOS:
    Delete and then reinstall the printer.

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