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IMAGE SEND PROBLEMS

Have functions been disabled by the administrator?
Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.

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TRANSMISSION DOES NOT TAKE PLACE

THE RECEIVED IMAGE FILE CANNOT BE OPENED

TRANSMISSION TAKES A LONG TIME

THE SCANNED IMAGE IS CLIPPED

THE QUALITY OF THE SCANNED IMAGE IS POOR

THE SCANNED IMAGE IS BLANK

JPEG WAS SELECTED FOR THE FILE TYPE BUT THE FILE WAS CREATED AS A TIFF FILE

THE FILE SIZE IS LARGE

AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE STORED

AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE EDITED OR DELETED

I WANT TO CHANGE THE FORMAT OR COMPRESSION OF A SCANNED IMAGE

I DON'T KNOW HOW TO CHECK AN ADDRESS WHEN SENDING AN IMAGE

AFTER THE ROUTER WAS REPLACED, I CAN'T USE SCAN TO NETWORK FOLDER OR SCAN

TRANSMISSION DOES NOT TAKE PLACE

Check Solution

Did you select the correct destination
(destination information)? Is the
correct information (e-mail address or
FTP server information) stored for
that destination?
  • Make sure that the correct information is stored for the destination and that the destination is correctly selected.
    If delivery by e-mail (Scan to E-mail) is unsuccessful, an error message such as "Undelivered Message" may be sent to the designated administrator's e-mail address. This information may help you determine the cause of the problem.

Does the image file exceed the e-mail
attachment limit set in the setting
mode (administrator)?

  • Check with your administrator.
    If your administrator has set a limit on the size of transmitted files, a file that exceeds the limit cannot be transmitted.

Did the image file exceed the file
attachment size limit of your mail
server?
(When Scan to E-mail is used)

  • Reduce the size of the file attachment (reduce the number of pages to scan) for one e-mail transmission.
    The size of the file can also be reduced by scanning using a lower resolution setting. Ask your mail server administrator (or Internet service provider, etc.) what the file size limit is for one e-mail transmission.

Has the folder on the destination
computer been set as a shared folder
so that files can be sent to it?
(When using Scan to Network Folder)

  • If the destination folder is not configured as a shared folder, select "Sharing" in the folder properties.
    If the folder was moved or otherwise changed, the "Sharing" setting may have been cancelled.

Is [IPsec Settings] enabled on the
machine?
(When using Scan to Network Folder)

  • Check with your administrator.
    When [IPsec Settings] is enabled in setting mode, it may not be possible to scan to a shared folder in some computer environments.
  • In the Web page → [System Settings] → [Security Settings] → [IPsec Settings]

Did you place an original that is folded?

  • Following the instructions in the display, unfold the original, place it in the automatic document feeder again, and re-scan it.

THE RECEIVED IMAGE FILE CANNOT BE OPENED

Check Solution

Does the viewer program used by the
recipient support the format of the
received image data?

  • Use a software program that is capable of opening the selected file type and compression mode.
    The recipient may be able to open the file if you change the file type and compression mode selected at the time of transmission.

TRANSMISSION TAKES A LONG TIME

Check Solution

Is the resolution setting appropriate at
the time of scanning?

  • Select resolution and data compression settings that are suited to the purpose of transmission.
    To create image data that is balanced in terms of resolution and file size, pay attention to the following points:
    Resolution modes:
    The default resolution setting is [200x200dpi] in "E-Mail". If the original does not contain a halftone image such as a photo or illustration, scanning at the default resolution will create a more practical and useful image. A higher resolution setting should only be selected if the original contains a photo and you wish to give priority to the quality of the photo image. Exercise caution in this case as a larger file will be created than when the default setting is used.

THE SCANNED IMAGE IS CLIPPED

Check Solution

Is the original scan size setting
smaller than the actual original size?

  • Set the scan size to the actual original size.
    If you have intentionally set a smaller size than the actual original size, place the original considering the reference placement position for the selected scan size. For example, when scanning an A4 (8-1/2" x 11") original using a B5 (5-1/2" x 8-1/2") setting on the document glass, align the original using the document glass scale at the left edge to fit the area you wish to scan into the B5 (5-1/2" x 8-1/2") scanning area.

THE QUALITY OF THE SCANNED IMAGE IS POOR

Check Solution

Is the original printed matter such as
a book or magazine?

  • To reduce the moire effect, take the following procedure:
    When the original is printed matter, vertical patterns (moire) may occur. Select [Others] → [Sharpness] and soften the edges of image to reduce the moire effect (only in "E-Mail"). It may also be possible to reduce the moire effect by changing the resolution setting or shifting the original (or changing its angle) slightly on the document glass.

When scanning a colour or greyscale
original, is the colour mode set to
[Mono2]?

  • Setting the colour mode to [Mono2] replaces the colours in the original with either black or white. This is suitable for text-only originals; however, for originals that contain illustrations, it is best to use the [B/W Start] key with the colour mode set to [Greyscale], or set the colour mode of the [Colour Start] key to [Full Colour] or [Greyscale] and then scan.

Is the resolution setting too low?
  • A low resolution setting results in a coarser image.
    Increasing the resolution setting produces a smoother image. (The higher the resolution, the larger the file size.)

Is the compression ratio too high?
  • If the compression ratio is set to a high value when "Colour Mode" transmission is set to full colour or greyscale, noise may be noticeable and colours may appear dull.
    Set [File Format] → "Compression Ratio" to a lower value to reduce noise and dulling of colour. (The lower the compression ratio, the larger the file size.)

THE SCANNED IMAGE IS BLANK

Check Solution

Is the original placed face up or face
down correctly?

  • Place the original again in the correct orientation, and resend.
    When using the document glass, the original must be placed face down. When using the automatic document feeder, the original must be placed face up.

JPEG WAS SELECTED FOR THE FILE TYPE BUT THE FILE WAS CREATED AS A TIFF FILE

Check Solution

Did you select [Mono2] in colour
mode?

  • Select "Colour/Greyscale" on the Format screen as "JPEG" and tap the [Colour Start] key. Tapping the [B&W Start] key will not save the file as a JPEG.

THE FILE SIZE IS LARGE

Check Solution

Was the colour mode set to
[Greyscale] when you scanned a
monochrome original?
  • [Greyscale] is suitable when you want a high-quality image of text or a photo, but the file size will be larger. Using [Mono2] for a text-only original will significantly reduce the file size.

Is the resolution setting too high?
  • The higher the resolution setting, the larger the file size.
    Lowering the resolution results in a coarser image, but produces a smaller file size.

Is the compression ratio too low?
  • If the compression ratio is set to a low value when Colour Mode is set to [Full Colour] or [Greyscale], the file size will be large.
    If [File Format] → [Compression Ratio] is set to a higher value, noise may become noticeable and colours may appear duller, but the file size will be smaller.

AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE STORED

Check Solution

Has the maximum number of keys
been stored?

  • Adjust the number of stored keys.
    Delete addresses (one-touch keys and group keys) that are not being used.

AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE EDITED OR DELETED

Check Solution

Is the key being used in a reserved
transmission or a transmission in
progress?

  • Wait until the transmission is finished or cancel the reserved transmission and then edit or delete the key.

Has your administrator enabled a
function that prevents
editing/deleting?

  • Check with your administrator.
    If your administrator has enabled settings such as [Inbound Routing Settings], keys cannot be edited or removed.

I WANT TO CHANGE THE FORMAT OR COMPRESSION OF A SCANNED IMAGE

Check Solution

Use the [Format] key.
  • You can use the [Format] key to set the format and compression percentage of a file to be saved or sent. [Specified Pages per File] can be used.

I DON'T KNOW HOW TO CHECK AN ADDRESS WHEN SENDING AN IMAGE

Check Solution

Tap the [Address Review] key.
  • Tap the [Address Review] key to view a list of the addresses.

AFTER THE ROUTER WAS REPLACED, I CAN'T USE SCAN TO NETWORK FOLDER OR SCAN

Check Solution

Has the machine's IP address been
changed?
  • Check the IP address setting.
    If the machine does not have a permanent IP address (the machine receives an IP address from a DHCP server), scanning to network folder or scanning will not be possible if the IP address changes.
    You can check the machine's IP address in [Network Status] of setting mode. If the IP address has changed, change the port setting in the printer driver.
  • In the Web page → [Status] → [Network Status] See: Software Setup Guide
  • If the IP address changes frequently, it is recommended that a permanent IP address be assigned to the machine.
  • In the operation panel or Web page → [System Settings] → [Network Settings]

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