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COPYING PROBLEMS

Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.

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2-SIDED COPYING DOES NOT TAKE PLACE

ENLARGE/REDUCE DOES NOT WORK

THE IMAGE IS TOO LIGHT OR TOO DARK

COLOURS ARE OFF

PART OF THE IMAGE IS CUT OFF

COPIES COME OUT BLANK

I WANT TO COPY MULTIPLE A4 PAGES ONTO ONE A4 SHEET OF PAPER

2-SIDED COPYING DOES NOT TAKE PLACE

Check Solution

Are you using a special size or type of
paper?

  • For the paper types and sizes that can be used for two-sided copying, read SPECIFICATIONS.

Are you copying using settings that
do not allow 2-sided copying?

  • 2-Sided Copy can generally be combined with other modes as required, however, some combinations are not possible. If a prohibited combination is selected, a message will appear in the touch panel.

ENLARGE/REDUCE DOES NOT WORK

Check Solution

Are the original, paper, and ratio
settings correct?
  • Check if the original size that appears on the screen is correct. After that, check if the correct paper is selected. Tap the [Ratio] key and then tap the [Auto Image] key. The appropriate ratio for the original and paper will appear.

THE IMAGE IS TOO LIGHT OR TOO DARK

Check Solution

Is the image too light?

  • Select an appropriate exposure mode for the original being copied and adjust the exposure level manually.

Is the image too dark?

Has an appropriate exposure mode
for the original type been selected?

  • Select one of the following modes depending on the original type.
  • Text

    Use this mode for regular text documents.
  • Text/Prtd. Photo

    This mode provides the best balance for copying an original which contains both text and printed photographs, such as a magazine or catalogue.
  • Photo

    Use this mode to copy photos.

COLOURS ARE OFF

Check Solution

Did you perform "Registration
Adjustment"?

  • Ask your administrator to perform "Registration Adjustment".
  • From the operation panel, [System Settings] → [Image Quality Adjustment] →[Registration Adjustment]
  • If the colour tones are off, perform [Auto Calibration] after finishing registration adjustment. (If the colours are still off after calibration, repeating calibration may improve the results.)
  • From the operation panel, [System Settings] → [Image Quality Adjustment] → [Auto Calibration]

PART OF THE IMAGE IS CUT OFF

Check Solution

Has an appropriate ratio been
selected for the original size and
paper size?

  • Select an appropriate ratio setting.

COPIES COME OUT BLANK

Check Solution

Is the original placed face up or face
down correctly?

  • When using the document glass, the original must be placed face down. When using the automatic document feeder, the original must be placed face up.

I WANT TO COPY MULTIPLE A4 PAGES ONTO ONE A4 SHEET OF PAPER

Check Solution

Use N-Up.
  • N-Up lets you reduce and copy the images of up to eight A4 pages on one sheet. Tap the [N-Up] key.

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