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FAX PROBLEMS

Have functions been disabled by the administrator?
Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.

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TRANSMISSION DOES NOT TAKE PLACE

THE TRANSMITTED FAX PRINTS OUT BLANK AT THE RECEIVING SIDE

TRANSMISSION DOES NOT BEGIN AT THE SPECIFIED TIME

PRINTING DOES NOT TAKE PLACE AFTER RECEPTION

THE RECEIVED IMAGE IS FAINT

THE MACHINE DOES NOT BEGIN FAX RECEPTION

DIALLING IS NOT POSSIBLE

YOU CANNOT TALK TO THE OTHER PARTY

AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE STORED

AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE EDITED OR DELETED

I WANT TO CHECK THE SEND/RECEIVE HISTORY

I DON'T KNOW HOW TO FORWARD RECEIVED FAXES

NOTIFICATION SOUNDS ARE TOO LOUD OR TOO SOFT, OR ARE NOT AUDIBLE (VOLUME ADJUSTMENT)

I DON'T KNOW HOW TO STORE OR PRINT SENDER INFORMATION

BROADCAST TRANSMISSION DOES NOT WORK

THE INFORMATION INDICATOR DOES NOT TURN OFF

I DON'T KNOW HOW TO CHECK AN ADDRESS WHEN SENDING A FAX

TRANSMISSION DOES NOT TAKE PLACE

Check Solution

Is the telephone line connected securely?

  • Check the telephone line socket, the wall socket, and any extension adapters to make sure that all connections are secure.
    INTERIOR, SIDE AND BACK

Is a busy signal received?

  • If a busy signal is received, the transmission is temporarily cancelled and then automatically attempted again after a brief interval. The factory default setting : Two attempts at 3-minute intervals.
  • In the Web page → [System Settings] → [Image Send Settings] → [Fax Settings] → [Send Setting] → [Recall in Case of Line Busy]
  • From the operation panel, [System Settings] → [Fax Settings] → [Send Setting] → [Recall in Case of Line Busy] To cancel transmission, tap the [Cancel] key.

Did a communication error occur?
  • If an error occurs preventing transmission, the transmission is temporarily cancelled and then automatically re-attempted after a brief interval.
  • In the Web page → [System Settings] → [Image Send Settings] → [Fax Settings] → [Send Setting] → [Recall in Case of Communication Error]
  • From the operation panel, [System Settings] → [Fax Settings] → [Send Setting] → [Recall in Case of Communication Error]
  • To cancel transmission, tap the [Cancel] key. The machine supports error correction mode (ECM) and is configured to automatically resend any part of a fax that is distorted due to noise on the line.
  • In the Web page → [System Settings] → [Image Send Settings] → [Fax Settings] → [Condition Settings] → [ECM]

Does a message appear indicating that the memory is full?

  • Divide the originals into sets and fax each set separately, or use direct transmission.
    If the memory becomes full, the transmission will be cancelled.

Does the job status screen (completed jobs) or a transaction report indicate that the transmission was not successful?

  • Perform the transmission again.
    If the transmission is still not successful after recalling is performed as set in [Recall in Case of Line Busy] or [Recall in Case of Communication Error], the transmission failure will be indicated in the job status screen and the transaction report.

Did you place an original that is folded?

  • Following the instructions in the display, unfold the original, place it in the automatic document feeder again, and re-scan it.

THE TRANSMITTED FAX PRINTS OUT BLANK AT THE RECEIVING SIDE

Check Solution

Is the original placed face up or face down correctly?

  • Place the original again in the correct orientation, and resend.
    When using the document glass, the original must be placed face down. When using the automatic document feeder, the original must be placed face up. Place the original correctly and send the fax again.

If the receiving machine is using thermal paper, was the thermal paper loaded with the wrong side out?

  • Check with the operator of the other machine.

TRANSMISSION DOES NOT BEGIN AT THE SPECIFIED TIME

Check Solution

Is the machine's clock set to the correct time?

  • Set the clock to the correct time.
  • In the operation panel or Web page, [System Settings] → [Common Settings] → [Device Control] → [Clock]

Is a transmission in progress?
  • If another transmission is in progress when the specified time arrives, the timer operation will begin after that transmission is finished.

PRINTING DOES NOT TAKE PLACE AFTER RECEPTION

Check Solution

Is forwarding (Inbound Routing function) enabled for a received fax?

  • If you need to print a received fax, ask your administrator.
    When the Inbound Routing function is enabled, received faxes are automatically forwarded to a specified address. If [Print at Error] is selected when Inbound Routing is enabled, received faxes will only be printed when an error occurs.
  • I the Web page → [Image Send Settings] → [Inbound Routing Settings] → [Administration Settings] → [Inbound Routing Settings]

Is the paper other than the size that can be printed by fax reception loaded?
  • If the paper other than the size with A5, B5, A4, 8-1/2"x11", 8-1/2"x13", 8-1/2"x13-2/5", 8-1/2"x13-1/2" (5-1/2"x8-1/2", 8-1/2"x11", 8-1/2"x13", 8-1/2"x13-2/5", 8-1/2"x14", A4, B5) is loaded in the machine, printing does not take place even if a fax is received. Load the papers of the above size.

THE RECEIVED IMAGE IS FAINT

Check Solution

Is the original that was faxed also faint?

  • Ask the other party to send the fax again using a suitable (darker) exposure setting.

THE MACHINE DOES NOT BEGIN FAX RECEPTION

Check Solution

Has the reception mode been set to [Manual Reception] in the setting mode?

  • Set the reception mode to [Auto Reception].
    When the reception mode is set to [Manual Reception], the machine will not receive faxes automatically.
  • In the Web page → [System Settings] → [Image Send Settings] → [Fax Data Receive/Forward (Manual)] → [Receive Settings]

Is little free memory remaining?

  • Increase the amount of free memory.
  • The memory contains data that has been received with the received image check setting enabled.

DIALLING IS NOT POSSIBLE

Check Solution

Is the external telephone connected?

  • Check the connections.
    Check the telephone line socket, the wall socket, and any extension adapters to make sure that all connections are secure.

Is the line busy?
  • Wait until the communication is completed.

YOU CANNOT TALK TO THE OTHER PARTY

Check Solution

Did you dial using the speaker?

  • Use the external telephone.
    When you dial using the speaker, you will be able to hear the voice of the other party, but he or she will not hear your voice. Use the external telephone. (When the external telephone is not installed, you cannot talk to the other party.)

AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE STORED

Check Solution

Has the maximum number of keys been stored?

  • Adjust the number of stored keys.
    Delete addresses (one-touch keys and group keys) that are not being used.

AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE EDITED OR DELETED

Check Solution

Is the key being used in a reserved transmission or a transmission in progress?

  • Wait until the transmission is finished or cancel the reserved transmission and then edit or delete the key.

Have functions been disabled by the administrator?

  • Check with your administrator.
    Some functions may have been disabled in the setting mode.

Has your administrator enabled a function that prevents editing/deleting?

  • Check with your administrator.
    If your administrator has enabled settings such as [Inbound Routing Settings], keys cannot be edited or removed.
  • In the Web page → [Image Send Settings] → [Inbound Routing Settings] → [Inbound Routing Settings]

I WANT TO CHECK THE SEND/RECEIVE HISTORY

Check Solution

Press the [Sending History] key. (Send history only)
  • Tap the [Sending History] key to show the send history.

Check with the [Fax Job Status] key.
  • Tap the [Fax Job Status] key to check the status of fax jobs. To check previous send or receive histories, tap the [Job Complete Status] key.

I DON'T KNOW HOW TO FORWARD RECEIVED FAXES

Check Solution

Use the received fax forwarding settings in setting mode.
  • You can forward received faxes to a forwarding destination set in advance. Enable [Inbound Routing Settings] in the Web page → [System Settings] → [Image Send Settings] → [Inbound Routing Settings] → [Administration Settings].
    Tap [Add] and set the forwarding destination and forwarding conditions. When the settings are completed, received faxes will be forwarded according to the set conditions.

NOTIFICATION SOUNDS ARE TOO LOUD OR TOO SOFT, OR ARE NOT AUDIBLE (VOLUME ADJUSTMENT)

Check Solution

Have you adjusted the volume in the speaker settings of setting mode?
  • Adjust the on-hook volume, ringing volume, line monitor volume, send/receive completion volume, and send/receive error volume.
  • From the operation panel → [System Settings] → [Sound Settings] → [Beep Sound Settings (Fax)]

You can adjust the volume of the original scan complete sound in the scan complete sound setting of setting mode.
  • A complete sound is heard when scanning of the original is completed. From the operation panel, select [System Settings] → [Sound Settings] → [Beep Sound Settings (Common)] → [Scan Complete Sound (Scan/Fax)] to adjust the volume.

I DON'T KNOW HOW TO STORE OR PRINT SENDER INFORMATION

Check Solution

You can store sender information in "Own Name and Destination Set" in setting mode.
  • To store sender information, select - [System Settings] → [Image Send Settings] → [Common Settings] → [Own Name and Destination Set] in the Web page.

BROADCAST TRANSMISSION DOES NOT WORK

Check Solution

Has broadcast setting been disabled in the setting mode (administrator)?

  • Broadcast transmission cannot be performed when [System Settings] → [Image Send Settings] → [Fax Settings] → [Send Setting] → [Disable Fax Broadcasting] in the Web page is disabled.

THE INFORMATION INDICATOR DOES NOT TURN OFF

Check Solution

Is an error preventing received faxes from being printed?
  • The information indicator blinks in white until the received fax print is removed. Clear the error that is preventing printing.

I DON'T KNOW HOW TO CHECK AN ADDRESS WHEN SENDING A FAX

Check Solution

Tap the [Address Review] key.
  • Tap the [Address Review] key to view a list of the addresses.

Is "Fax Dest. Confirmation Mode" enabled in setting mode?
  • Enable [System Settings] → [Image Send Settings] → [Fax Settings] → [Condition Settings] → [Fax Dest. Confirmation Mode] In the Web page. When this setting is enabled, an address confirmation message will appear when you send a fax to prevent erroneous transmission.

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BP-C131WD
User's Manual

Version 02a / bpc131wd_usr_02a_en